Stella Connect

APRIL 17, 2018

To help you get started, we’ve compiled a list of 29 customer service training and coaching tips. These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization. Align customer service training with brand values and goals.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Call Experts

APRIL 8, 2024

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Here are some essential tips for managing the call center you choose.

Contact Center 52

Contact Center Call Center Guidelines Roadmap 52

CSM Practice

DECEMBER 19, 2021

A quick tip here would be to look out for vendors who constantly keep innovating. It’s essential to get a competitive advantage. As a customer retains, revenue increases, brand value increases and thus fuelling upward growth. It makes sense if you’re scaling up and not at the ‘building’ phase.

Customer Success 98

Customer Success How To CRM Software 98

BirdEye

SEPTEMBER 6, 2023

Knowing your customer is your business’s first and best competitive advantage. When businesses take customer feedback and overall brand perception seriously, they significantly improve their conversion rates, brand value, and revenue. Table of contents What is a market survey?

Survey 59

Survey Marketing Comparison NPS 59

BirdEye

DECEMBER 5, 2023

Sharing tips and industry insights or joining discussions shows you care. When people consistently see positive things about your business, they’ll have a good image of your brand in their minds. Competitive advantage In a crowded market, having a strong reputation can be the deciding factor for customers.

Brands 110

Brands Management Social Media Analytics 110

SmartMessage Blog

JUNE 6, 2023

We can summarize marketing communication as the communication process that brands use to market their products or services. A good marketing communication strategy aims to interact with the target audience, increase the brand value and enable the organization to compete successfully.

Communication 52

Communication Marketing How To Multi-Channel 52

ProProfs Chat

JULY 30, 2021

If your customers are not familiar with your brand values or your offerings, they will be hesitant to purchase your products. Hence, having a positive brand image makes it easy to sell your new products. (b) Many brand strategy firms use brand perception surveys to collect feedback from their target audience.

Brands 111

Brands Net Promoter Score Social Media e-support 111

BirdEye

DECEMBER 5, 2023

Sharing tips and industry insights or joining discussions shows you care. When people consistently see positive things about your business, they’ll have a good image of your brand in their minds. Competitive advantage In a crowded market, having a strong reputation can be the deciding factor for customers.

Brands 64

Brands Management Social Media Analytics 64

SmartMessage Blog

JUNE 1, 2023

We can summarize marketing communication as the communication process that brands use to market their products or services. A good marketing communication strategy aims to interact with the target audience, increase the brand value and enable the organization to compete successfully.

Communication 40

Communication Marketing How To Multi-Channel 40

BirdEye

FEBRUARY 12, 2024

Benefits of location-specific social media The challenges of multi-location social media marketing Multi-location social media tips and best practices Multi-location marketing FAQs Elevate your multi-location social media game with Birdeye What is multi-location social media? Table of contents What is multi-location social media?

Social Media 59

Social Media Multi-Channel Tips Brands 59