ShepHyken

APRIL 28, 2024

While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. 10 Ways to Nurture Customer Confidence by Katie Navarra (The Ascent) Customer confidence drives sales and supports long-lasting loyalty among customers.

Loyalty Programs 73

Loyalty Programs Customer Service Self Service e-support 73

BirdEye

MARCH 27, 2025

Your handle should feel secure, professional, and approachablekey to winning customer confidence on Instagram. Examples: @SavorLocal, @DineDaily 8 Instagram username ideas for retail businesses Retail businesses should use Instagram handles that are clear, brandable, and customer-friendly.

Brands 52

Brands Tips Social Media Examples 52

Qualtrics

APRIL 2, 2020

How you live up to your brand values right now, both internally and externally, will have a lasting impact on your company. Which is why we have created the Customer Confidence Pulse - a free tool, available to all, that will help you to understand and meet your customer needs at this time. We feel very proud.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40

DCX

JULY 21, 2024

aiming to capture Gen Z and coffee enthusiasts seeking deeper connections with the premium brand. Why it matters: This move highlights the growing trend of experiential retail, where brands create interactive spaces to engage customers beyond traditional shopping. Balance technology with personalized human interactions.

Retail 52

Retail CRM Chatbots Exercises 52

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception.

Culture 60

Culture Training Brands Technology 60

CSM Magazine

MARCH 10, 2025

A companys tone of voice is more than just the words it chooses; it encompasses communication style, brand values, consistency and emotional resonance. A reassuring, warm tone can put customers at ease, while a confident, knowledgeable voice builds trust. Personalisation is key, too.

Customer Experience 52

Customer Experience Guidelines Communication Training 52