Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Don’t overdo it.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Connective DX

AUGUST 29, 2019

One of Connective DX’s guiding principles is that the best digital experiences are human experiences. We help translate brand ideas and values into purposeful executions in a user journey. We don’t look at brand messaging for its own sake. Instead, we activate a brand value and pull that through an experience.

Healthcare 40

Healthcare Conference User Experience Connections 40

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Employee Engagement: Employees are aligned with the goals of the organization. Customer Connectedness: Customer insights are infused across the organization.

Net Promoter Score 150

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 150

C Space

NOVEMBER 26, 2021

Research with particularly ‘resilient’ consumers during the pandemic has shown that behaviors of highly resilient people boil down to 1) close personal connections 2) exploration of the world (even on a small scale) and 3) learning, personal enrichment and creativity are the things that those with low resilience neglect.

Airlines 52

Airlines Travel Automotive Entertainment 52

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Strategy 59

Strategy Social Media Airlines Software 59

CSM Magazine

MAY 16, 2023

They not only answer calls and questions, but engage your customers in friendly conversation, enthusiastically representing your brand values. It’s not only possible, but necessary in a market where customer experience often outweighs price and quality as determining factors in brand loyalty. You will meet the owner.

Contact Center 52

Contact Center Retail Training Leadership 52

LoyaltyPlus

SEPTEMBER 30, 2021

Others exclusively purchase certain brands but are often disappointed that their loyalty is not rewarded in more innovative ways than a discount or something similar. Instead, they want a personal service that reflects how the brand values their business and approaches them on an individual level,” adds Roets.

Loyalty 40

Loyalty Policies Brand Values Brands 40

Stella Connect

FEBRUARY 28, 2017

Contact centers are often detached from the beating heart of an organization both in terms of physical location and overall brand values. Ensuring that you create a culture of trust that is connected to the overall purpose of your company will help ensure your front-line team feels like what they’re doing really makes a difference.

Contact Center 40

Contact Center Culture Feedback Training 40

Stella Connect

JANUARY 30, 2017

Brand personality training is as much a part of the onboarding process as are company policies and procedures (not to mention suggestive selling and other revenue-driving practices). If you use customer data to hire people who reflect the brand personality, you’ll simplify the onboarding process. It Makes Onboarding Easier.

Data 40

Data Retail Culture Contact Center 40

SurveySparrow

AUGUST 25, 2023

Encourage them to approach problems with empathy, understanding, and initiative, and you will see how your customers start to promote your brand. Provide comprehensive training to your support team on product knowledge, company policies, and customer service skills. Emotional connections promote a sense of allegiance and belonging.

Tips 52

Tips Customer Experience Social Media Self Service 52

Stella Connect

SEPTEMBER 22, 2017

In 2017, The Values Institute ranked Southwest, Marriott, and Hilton among the top five most trusted brands based on five “C-Trust” variables: consistency, competence, candor, concern, and connection. Why Not Go Further to Connect with Travelers? What kinds of inquiries should your agents expect?

Travel 40

Travel Customer Service Contact Center Self Service 40

SurveySensum

JUNE 1, 2023

This is not good, as detractors can bad mouth their experience with your business and damage the brand value. Also, connecting with reputable market research firms will be another way to acquire this data. A seamless return/exchange policy ensures that customers have a smooth experience here.

NPS 52

NPS Retail Effort Score Net Promoter Score 52

Qualtrics

APRIL 2, 2020

How you live up to your brand values right now, both internally and externally, will have a lasting impact on your company. What is impressive about DoorDash is that they have made changes to their delivery and worker policies to protect their customers and employees. We feel very proud. Cofounder & CEO John Foley.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Don’t overdo it.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

SurveySensum

FEBRUARY 20, 2024

Brand example: Zappos is known to surprise customers with free upgrades to expedited shipping or even upgrades to a higher-priced product at no extra cost. They have a famously lenient return policy, allowing customers to return items with no questions asked and provide free return shipping.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Brand example: Zappos is known to surprise customers with free upgrades to expedited shipping or even upgrades to a higher-priced product at no extra cost. They have a famously lenient return policy, allowing customers to return items with no questions asked and provide free return shipping.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Currency Alliance

JULY 24, 2018

I’ve only ever taken one connecting flight, stopping at JFK en-route from San Diego to London. As a connecting flight newbie, I had no idea whether I needed to collect my bags and bring them to the next flight. But if your brand fails to step up, they’re unlikely to forgive and forget, and highly likely to tell all their friends.

Travel 40

Travel Course Customer Experience Airlines 40

SurveySparrow

SEPTEMBER 21, 2020

When you value your customer opinion, identify their problems, they feel connected to your brand. Let them know, your brand values them, care for them. Add a privacy policy link and let your audience know what personal data you are collecting. Tips for Successful Online Business Surveys.

ROI 45

ROI Survey Return on Investment Social Media 45

Kustomer

FEBRUARY 18, 2021

Typically, a journey map includes every touch point of the process it takes for a customer to achieve a goal within the brand. One of the most distinctive features of this strategy is the connecting of different departments and helping them understand their expectations of one another. Gabe Larsen: (10:05). No, I love that.

Customer Journeys 52

Customer Journeys Hotels Training Customer Experience 52

InMoment XI

FEBRUARY 3, 2022

If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. Tip #4: Strong Brand Values Are Make-or-Break. How are you connecting with them? Revolutionary even.

Employee Experience 397

Employee Experience Customer Experience Brands Social Media 397

SmartKarrot

APRIL 7, 2022

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. The name of a product is a huge part of its brand value. Redefine the brand.

Omni-Channel 10

Omni-Channel Social Media Customer Centricity Sales 10

ProProfs Chat

DECEMBER 12, 2019

Customers don’t care about your policy, they care about action. ” – Stew Leonard’s Grocery Store Customer Policy. They are just judged on whether they go above and beyond for the customer and really deliver a kind of personal service and emotional connection with our customers. Flavio Martins, Best-Selling Author.

Customer Experience 80

Customer Experience Customer Service Advertising Customers 80

AWS Machine Learning

SEPTEMBER 13, 2022

Reviews have the power to influence consumer decisions and strengthen brand value. To access Amazon Comprehend from the notebook instance, you need to attach the ComprehendFullAccess policy to your IAM role. Then, by applying the mapping dictionary on this topic-term association, we connect the unique terms to the topic names.

Analysis 89

Analysis Data Social Media Examples 89

Beyond Philosophy

SEPTEMBER 16, 2021

It means that you consider the impact on customers for things like deep staffing decisions or legal policies you employ, or even recruitment policies. Many organizations in the middle of these two extremes have a different relationship, perhaps a tenuous connection at best. We were talking with a client about their brand values.

Customer Focused 88

Customer Focused Marketing Customer Centricity Government 88

Stella Connect

SEPTEMBER 30, 2021

Embodying the brand voice. Adhering to company policies. The world’s top service-focused brands, including Mercedes-Benz, Williams-Sonoma, Lemonade, and more, have partnered with Stella Connect to improve their QA scores, CSAT scores, and other important customer KPIs. Using the company’s sign-off.

Call Center 52

Call Center Effort Score Policies Customer Service Training 52