Brand Values Consulting Gamification 
SurveySensum
APRIL 30, 2020
In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. Long term association with your brand. Provide feedback for improvement (Act as a consultant). Hence, a good NPS program can make customers turn into brand ambassadors.
Stella Connect
JANUARY 4, 2022
Agnieszka Anna Jozwiak, CX & UX Consultant, Business Integrity Manager at Facebook. Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. A crucial rule of a thumb is to motivate in public and develop face-to-face.”.
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Stella Connect
APRIL 17, 2018
Agnieszka Anna Jozwiak, CX Consultant, CXPA. By focusing on agents’ personal aspirations (not just high-level corporate objectives), you’ll not only serve your brand’s strategic interests, but also challenge and inspire your team. Align customer service training with brand values and goals.
Stella Connect
APRIL 17, 2018
Agnieszka Anna Jozwiak, CX Consultant, CXPA. By focusing on agents’ personal aspirations (not just high-level corporate objectives), you’ll not only serve your brand’s strategic interests, but also challenge and inspire your team. Align customer service training with brand values and goals.
Kustomer
FEBRUARY 18, 2021
I was going to ask, I think one of the things you mentioned is about the brand value or brand promise that people call it. I think one of the things I see as a challenge is people create these values. Gabe Larsen: (10:05). No, I love that. Vikas, go ahead. Vikas Bhambri: (10:05). John Timmerman: (12:49).
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