Improve NPS with these 11 surefire strategies
SurveySensum
FEBRUARY 10, 2022
Are you capturing feedback at all the relevant touchpoints/customer interactions handled by multiple teams? That’s why, NPS is measured at every touchpoint of marketing, sales, product, after-sales, onboarding, support, and renewal. . Understanding customer feedback at individual touchpoints won’t help you.
Let's personalize your content