ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

ShepHyken

MAY 7, 2018

Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. That’s why the online retailer now converses with its customers most frequently through text messages. Or are they?

Customer Service 79

Customer Service Policies Retail Case Study 79

Qualtrics

APRIL 2, 2020

We’re highlighting some of the leading examples of brands adapting to the situation by providing experiences that make a difference to their customers and employees at this time. . Right now, customer needs are changing every day. What matters is how you act in the here and now. DoorDash . So DoorDash is too.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40

DCX

JULY 21, 2024

Exclusive Content for Paid Subscribers of the DCX Newsletter Get 30 day free trial Weekly inspiration, education, and coaching for customer-obsessed leaders. ” - Jimmy, CX Leader, Google Get 30 day free trial Hey there, Welcome to this week's roundup of customer experience insights!

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

Middlesex Consulting

DECEMBER 27, 2015

Generally engineering companies have large groups of technical specialists who are good at delivering ‘answers’ to customer problems or commercial people who are good at looking after the needs of the customer and building relationships. 5 Recognise and reward success. 5 Recognise and reward success.

Culture 60

Culture Training Brands Technology 60

CSM Magazine

MARCH 10, 2025

When businesses think about brand identity, they often focus on visual elements – logos, colour palettes, typography, and photography. While these aspects are crucial, one of the most defining factors of customer experience is the tone of voice a business uses. What Is a Companys Voice? Personalisation is key, too.

Customer Experience 52

Customer Experience Guidelines Communication Training 52