ShepHyken

APRIL 28, 2024

5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. The brands that win are the ones who find a way to engage, personalize and reduce friction in their experiences.

Loyalty Programs 74

Loyalty Programs Customer Service Self Service e-support 74

ShepHyken

MAY 7, 2018

Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with.

Customer Service 79

Customer Service Policies Retail Case Study 79

BirdEye

MARCH 27, 2025

Your handle should feel secure, professional, and approachablekey to winning customer confidence on Instagram. Examples: @SavorLocal, @DineDaily 8 Instagram username ideas for retail businesses Retail businesses should use Instagram handles that are clear, brandable, and customer-friendly.

Brands 52

Brands Tips Social Media Examples 52

DCX

JULY 21, 2024

.” - Jimmy, CX Leader, Google Get 30 day free trial Hey there, Welcome to this week's roundup of customer experience insights! From AI revolutions to immersive retail experiences, we're exploring how leading brands are pushing the boundaries of customer engagement while keeping the human touch at the core.

Retail 52

Retail CRM Chatbots Exercises 52