Brand Values Customer Experience Design Policies 
Lumoa
FEBRUARY 9, 2023
Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization.
Stella Connect
JANUARY 4, 2022
It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. . Align customer service training with brand values and goals. Don’t overdo it. OKRs help agents see the big picture and where they fit in.
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Stella Connect
APRIL 17, 2018
It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. If you over rely on customer service training, you’re not spending enough time spent coaching agents individually to help them progress toward their goals.
Stella Connect
APRIL 17, 2018
It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Adam Toporek , Customers That Stick. If you over rely on customer service training, you’re not spending enough time spent coaching agents individually to help them progress toward their goals.
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