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If you have followed my writing for a while, you will be very much aware that I am very proud and passionate CustomerExperienceProfessional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.
But it really is by no means the only driver, particularly when recruiting for CustomerExperienceprofessionals. At CX Talent Ltd we recognise that businesses can find it difficult to find the right candidate for CustomerExperience roles. Most obviously, there is a huge budget!
We agree and believe that customerexperience is a reflection an organization’s culture and operating processes. Organizations will rethink their offerings and operating processes, baking in assumptions that customers and employees are continuously connected. Speech Analytics Piloting.
Today I am absolutely delighted to share my interview with passionate CustomerExperienceProfessional, Kathy van de Laar – enjoy… Ian. I still hear things like: ‘I treat my customers how I want to be treated’ instead of how they want to be treated. Tell me about your background. I started EarlyBridge in 2004.
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