Remove Brand Values Remove Customer Experience Professionals Remove Customer Journeys
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Transformational Leadership – the key to unlocking the competencies of Customer Experience Professionals

ijgolding

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). One of a growing number of ‘specialists’ in the newly recognised professional field, this group of skilled, experienced practitioners is growing in number on a weekly basis.

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The desire to make a difference in creating a customer-oriented culture – an interview with Kathy van de Laar

ijgolding

Today I am absolutely delighted to share my interview with passionate Customer Experience Professional, Kathy van de Laar – enjoy… Ian. We’re a small company specialised in customer insights, CX consulting and training/change management. How do you align channels to deliver the right customer experience?

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11 Customer Experience Trends for 2016 (The Year of Emotion)

Experience Matters

We agree and believe that customer experience is a reflection an organization’s culture and operating processes. We saw a surge of interest in the topic of culture in 2015, and we expect even more executives to begin the long-term journey of culture change in 2016. Customer Journey Designing.

Trends 120
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The power of the recruitment process for successful brands – by Kate Baird and Jo Van Riemsdijk

ijgolding

But it really is by no means the only driver, particularly when recruiting for Customer Experience professionals. We understand that CX is a wide-ranging sector covering Strategy, Brand Development, Customer Service, Technical delivery, Customer Insight, Colleague Communications, VOC, Journey Mapping and Programme Management.

Brands 144
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What's Your #CX Strategy?

CX Journey

Sun Tzu Customer experience strategy is one of the six competencies of the Customer Experience Professionals Association's ( CXPA ) CCXP exam and something every customer experience professional should be well versed in/about. Outline your personas : do different customers have different needs?

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DCX Links | July 21, 2024

DCX

What to watch: How other brands in various sectors might adopt similar immersive retail concepts to enhance customer engagement and loyalty. Go deeper: Valuable takeaways for customer experience professionals: Tailor experiences to specific demographic groups.

Retail 52
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XM Institute Founder Bruce Temkin: ‘Every process that touches a human can be improved with XM’

Qualtrics

Together, they designed and launched the Customer Experience Professionals Association (CXPA), a global organization of more than 4,000 members across 50 countries. It aligned nicely with the Temkin Group’s key focus areas of purposeful leadership, compelling brand values , customer connectedness, and employee engagement.”