BirdEye

MARCH 20, 2023

Drives your brand image A strategy must align with your company’s brand image, reputation, and messaging. Having the strategy in place makes sure you only interact and engage through the lens of your brand identity and guidelines. That brand consistency reinforces your brand identity.

Social Media 52

Social Media Brand Values Strategy Brands 52

ShepHyken

MAY 7, 2018

How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient. My Comment: What drives loyalty?

Customer Service 79

Customer Service Policies Retail Case Study 79

BirdEye

SEPTEMBER 27, 2024

A detailed social media policy helps businesses moderate how employees talk about their work, workplace, and brand values. This is critical for brands managing multiple locations and requiring employees to discuss the brand under a unifying guideline. Data privacy guidelines 2. Confidentiality agreements 3.

Social Media 52

Social Media Policies Guidelines How To 52

InteractionMetrics

SEPTEMBER 9, 2024

A customer service strategy is a blueprint to boost loyalty— through the interactions frontline reps have with customers. A wide variety of customer-facing teams could be involved, such as Tech Support, Repairs, Warranties, and more. If you have the budget, showcasing your distinct brand via advertising is the way to go.

Customer Service Strategies 52

Customer Service Strategies Strategy Brands Customer Service 52

Up Your Service

OCTOBER 19, 2015

They provide staff with a clear set of guidelines for delivering predictable levels service. at the end of a call, can offer support to the company-wide brand value of “Customer Focus.”. A better guideline would is: “Use the customer’s name at least once and personalize the conversation.”.

Guidelines 40

Guidelines Call Center Tips Banking 40

CSM Magazine

NOVEMBER 15, 2024

Here’s a simple list to illustrate the connection between values and slogans: Core Value Slogan Example Innovation: “Leading the Future of Customer Care” Integrity: “Transparency You Can Trust” Customer Focus: “Your Needs, Our Priority” Regular reviews of values and slogans ensure they remain relevant and aligned with organizational goals.

Customer Service 52

Customer Service How To Social Media Culture 52

Smith+co CX

JANUARY 15, 2018

Many organisations have company or brand values or a customer focus statement, yet only a few bring these alive for their people in a way that enables them to bring it alive for their customers. If innovation is a key brand value, then guess what - innovate. This is where to dramatise the training also.

Training 28

Training Brand Values Brands Measurement 28