Brand Values Customer Satisfaction Exercises Net Promoter Score 
SurveySensum
APRIL 30, 2020
What is the Net Promoter Score (NPS)? In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the Net Promoter Score® (NPS®) system. Net Promoter Score (NPS) Calculation. A promoter would mean: Repeat business.
Russel Lolacher
JUNE 15, 2021
Some of these do indeed exist already but as our culture continues to put customers ahead of employees, it might spark some ideas on how an organization can internally better engage their staff. We can’t forget that improving organizational health improves customer engagement. You don’t have customers without employees.
Ian Williams
MARCH 19, 2020
That’s just a vanity exercise. But I’ve done both… two different ways of doing Customer Journey Mapping as an information gathering exercise. The large advertising agency, brand agency, one of the biggest in the country saw that as a threat. Ian: Oh really?
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