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Customer Loyalty: Experiences that Increase Retention

InMoment XI

Brand values: Customers connect with brands that reflect their own values. Brands that show commitment to sustainability, ethics, or social causes can foster loyalty through shared principles. Schedule a personalized demo today to see how you can keep customers coming back!

Loyalty 195
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Your Guide to Mastering Brand Reputation Management

InMoment XI

These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Employee Training: Train employees to be brand ambassadors. Ensure they understand the brand values and guidelines, especially those who interact with customers directly.

Brands 284
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What a Customer Touchpoint Is (and Why Customer Experience Leaders Should Care)

Experience Investigators by 360Connext

Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

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What a Customer Touchpoint Is (and Why Customer Experience Leaders Should Care)

Experience Investigators by 360Connext

Each customer touchpoint is an opportunity to reinforce your brand value and engage customers in meaningful ways. Social media posts, brand websites, customer review websites, demo request forms, QR codes, email marketing messages, sales team outreach (SMS or phone calls), and every direct or indirect brand interaction are touchpoints.

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21 surefire tips to boost your restaurant social media marketing efforts

BirdEye

This shows the brand values its community and encourages more followers to share their experiences. Host live cooking demos Showcase your culinary expertise with live demos. Share customer-generated content Repost photos and videos that customers share while dining at your restaurant.

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Training Your First Customer Support Rep: A Guide for Start-Up Founders

CSM Magazine

Use demos or hands-on experiences to solidify their understanding. Brand Values: Share your brand story, mission, and core values. Heres how to build their knowledge: Product/Service Deep-Dive: Walk your rep through every feature, benefit, and common customer pain point associated with your offering.

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Market mapping: How to identify growth opportunities and outpace competitors

BirdEye

Market mapping analysis: Top things to know Looking further into your market mapping data can help you understand: - Brand positioning gaps: This tells you if there is a gap between your business and how the audience perceives it. This data can help you tweak strategies and strengthen brand value in the market.