Brand Values Effort Score Exceptional Customer Service Trends 
ProProfs Chat
NOVEMBER 9, 2021
In the cut-throat market, people no longer value companies for their products and pricing alone, rather they prefer making purchases with the brand that strives to deliver exceptional customer service. That’s why customer satisfaction and retention efforts should shift into gear. .
SurveySensum
FEBRUARY 20, 2024
Take advantage of different types of surveys at different touchpoints of the customer journey. Look for patterns, trends, and recurring themes in the feedback to identify common expectations and pain points. Listen to your Customers : Actively listen to what your customers are saying – both directly and indirectly.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
FEBRUARY 20, 2024
Take advantage of different types of surveys at different touchpoints of the customer journey. Look for patterns, trends, and recurring themes in the feedback to identify common expectations and pain points. Listen to your Customers : Actively listen to what your customers are saying – both directly and indirectly.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. John Boccuzzi, Jr.
Expert insights. Personalized for you.
97 
Let's personalize your content