Lumoa

FEBRUARY 9, 2023

Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Purposeful Leadership: Leaders operate consistently with a clear set of values. Employee Engagement: Employees are aligned with the goals of the organization.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ProProfs Chat

SEPTEMBER 9, 2020

Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. If your customers get a feeling that they are pushed to a loyalty program to spend more money on your brand, then you need to stop and rethink your strategies. You don’t want your efforts to backfire like this.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. Consider your agent’s point of view.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. Consider your agent’s point of view.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40