Lumoa

FEBRUARY 9, 2023

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ProProfs Chat

SEPTEMBER 9, 2020

According to the Pareto Principle , “20% of a brand’s existing customers are responsible for 80% of its future revenue.”. For example , Dunkin Donuts DD Perks loyalty program helps customers earn 5 points per dollar they spent. It pulls them in and makes them feel valued. Value-based Program. Tweet this.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

BirdEye

MARCH 29, 2024

Here’s an example: 3. Reshare UGC content User-generated content lends authenticity to your brand and helps you gain customer trust. For example, a customer may tour your store and appreciate a particular product you have never promoted actively. We often see this Instagram story idea in action on the Wendy’s account.

Social Media 109

Social Media Video Guidelines Sales 109

CSM Magazine

FEBRUARY 7, 2023

A good example is speech analytics. This is the best way to influence brand perception, win sales, and build longer-term loyalty. Inspire and motivate team members through gamification. Stay true to your brand values. So regardless of how the economy pans out, you’re covered.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

SurveySensum

APRIL 30, 2020

This is very important to listen to your customer, however, if you listen and don’t respond this can have a negative impact on the brand value. Example: Recently I placed an order with Swiggy and on the arrival of the food, the delivery boy asked me to give him a good rating in return.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

Stella Connect

JANUARY 4, 2022

Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62