CX Club – Round 7 – Leadership (part 1) – Motivations, Business Case & Trusted Adviser
Ian Williams
MARCH 19, 2020
That’s just a vanity exercise. But I’ve done both… two different ways of doing Customer Journey Mapping as an information gathering exercise. The large advertising agency, brand agency, one of the biggest in the country saw that as a threat. And I think that’s something we can both agree with. Christopher: Yeah.
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