ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. AR remote assistance boasts high first call resolution rates and often eliminates the need to dispatch an expert on-site, decreasing operational costs.

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NobelBiz

FEBRUARY 15, 2023

Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brand value with each interaction. With fewer interruptions, the first call resolution is expected to improve, and the average handling time will decrease.

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Stella Connect

JANUARY 4, 2022

and attention to detail for more effective troubleshooting and likelier first contact resolution (aka first call resolution ). . Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values.

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Customer Service Training Training Tips Customer Service 97

NobelBiz

NOVEMBER 15, 2022

Of course, seasoned contact center professionals will smile with nostalgia, remembering the good old days when the trusted landline call was the only communication channel an agent had to deal with. Fast forward a couple of decades into the present day, and we get a completely different picture. You can learn more here.

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