Lumoa

FEBRUARY 9, 2023

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

ProProfs Chat

SEPTEMBER 9, 2020

Such loyalty program ideas help your customers feel like they belong to a place and that a brand values them. Leverage Gamification. 5. Leverage Gamification. One solution is to leverage gamification in your loyalty program by including multiple tasks and achievements to unlock. Train Your Employees.

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Confirmit

MARCH 12, 2019

This year there was a lot of emphasis on engaging with customers across both B2B and B2C markets, including gamification, brand value, social media and more. All of which are a huge issue for CX teams too – and in many companies, marketing is the home of CX.

Gamification 56

Gamification B2C Social Media B2B 56

CSM Magazine

FEBRUARY 7, 2023

This is the best way to influence brand perception, win sales, and build longer-term loyalty. Inspire and motivate team members through gamification. Stay true to your brand values. Encourage agents to perfect a compelling storyboard that makes your offering stand out from the crowd, whatever the channel.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. This builds a connection between the audience and the business, strengthening their brand value on the platform. Take a look at how Ikea uses user-generated content in their stories.

Social Media 109

Social Media Video Guidelines Sales 109

SurveySensum

APRIL 30, 2020

This is very important to listen to your customer, however, if you listen and don’t respond this can have a negative impact on the brand value. Net Promoter Score can inform your user onboarding and product development, and help you reduce your churn and increase customer retention.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

Stella Connect

JANUARY 4, 2022

Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97