BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. This builds a connection between the audience and the business, strengthening their brand value on the platform. You can reshare content that reflects your values, brand personality, or mission.

Social Media 109

Social Media Video Guidelines Feedback 109

Stella Connect

JANUARY 4, 2022

During the session, it’s fine to remind agents of higher-level business best practices to stay on top of, like your organization’s brand guidelines, but – like we mention above – the focus of the session should be behaviors that can help them improve. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Keep your coaching session simple. Feedback should be clear and succinct so it’s easy to digest.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Keep it simple. But the focus of the session should be behaviors that can help them improve.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40