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Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling BrandValues: Brand promises drive how the organization treats customers. Customer Service Gamification Customer service gamification is a customer experience strategy used to enhance customer engagement and customer loyalty.
Such loyalty program ideas help your customers feel like they belong to a place and that a brandvalues them. NetPromoterScore. NetPromoterScore or NPS is a customer loyalty metric that measures how likely someone is to recommend your brand to their friends and family.
What is the NetPromoterScore (NPS)? In 2003, a loyalty consultant Fred Reichheld proposed a simple method to measure customer loyalty, called the NetPromoterScore® (NPS®) system. NetPromoterScore (NPS) Calculation. What is a good NetPromoterScore (NPS)?
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