BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. This builds a connection between the audience and the business, strengthening their brand value on the platform. Promote live streams/webinars Do you regularly conduct webinars, seminars, or live streams for your audience?

Social Media 109

Social Media Video Guidelines Feedback 109

Stella Connect

JANUARY 4, 2022

Align customer service training with brand values and goals. It’s not enough for your frontline organization to be aligned to your company’s values. Each individual agent on your team needs to be bought in on your company’s mission and vision, as well as your brand identity. Clarify expectations at all levels.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40