Brand Values, Hotels and Rewards Programs - Customer Experience Update

How to Increase Customer Retention: 15 Proven Strategies That Work

InteractionMetrics

MARCH 27, 2025

Here are some common rewards models you can consider offering to your customers: Points-Based Rewards Programs: Points accumulate toward free or discounted items to motivate repeat business (Starbucks does this brilliantly through their My Starbucks Rewards program). These incentivize them to stay loyal.

Customer Retention

Customer Retention Strategy How To Net Promoter Score

Crash Course: 11 Terrible Customer Experiences In Travel

Currency Alliance

JULY 24, 2018

The anecdotes revealed some interesting themes, and they should make for useful learnings for airline and hotel brands. During the past 20 years, I´ve stayed in hundreds of IHG hotels and amassed hundreds of thousands of loyalty points. Since then, over 200 hotels that were not IHG have had my custom instead.

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Travel Course Customer Experience Airlines

Customer Experience Update

How to Increase Customer Retention: 15 Proven Strategies That Work

Crash Course: 11 Terrible Customer Experiences In Travel

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