How the best Customer Experience Brands balance Technology with Humanity: MIT Tech Review
CloudCherry
JULY 25, 2018
Read on for our summary of the report, including key takeaways to consider when developing a plan for improving your organization’s customer experience, use of technology, and operational strategies. 60% of Iconic firms believe they have the right mix of automated and live support channels, while only 26% of poor performers feel the same.
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