Hero Digital

DECEMBER 11, 2018

We’ve broken down the underlying emotional motivators behind brand experiences that drive loyalty, including examples in the retail, insurance, and healthcare industries. When customers interact with your brand, they want to feel: 1. Reassurance. With increasing sensitivity around data privacy, this customer emotion is key.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

Oracle

APRIL 24, 2020

The last two months have brought diminished foot traffic and excess inventories to an already challenged retail industry. Here are 3 broad tips for retailers to adapt and thrive in these extraordinary times. Instead, many Gen Z consumers gravitate toward a contingent of brands that reflect their individual tastes and values.

Retail 45

Retail Tips Omni-Channel Apparel 45

Oracle

FEBRUARY 14, 2020

To retain loyal consumers, and attract consumers with similar buying habits, brands are tasked with rethinking the way that they interact with their consumers. Here are 5 ways to build brand loyalty and love this Valentine’s Day, from the team at Oracle CrowdTwist. Tip #1: Invest in omnichannel retailing.

Loyalty 79

Loyalty Brands Customer Journeys Loyalty Programs 79

Oracle

MAY 15, 2018

I had dinner with a group of retail ecommerce and digital marketing professionals recently, and things got interesting. A VP of Ecommerce mentioned that it feels like retail is taking a knee. Others lamented that even the big brands, who were the leaders of Web 2.0, Are platforms aging and making it harder to move fast?

Ecommerce 50

Ecommerce Retail Innovation CRM 50

Customer Alignment

NOVEMBER 14, 2017

Is Black Friday a wise and significant event for retailers? Even though 21% of shoppers say they have never missed participating in Black Friday shopping, some retailers in the UK chose not to participate. Retailers vary in their appetite for Black Friday. Is Black Friday a wise move for retailers?

Retail 40

Retail Customer Experience Social Media Omni-Channel 40

Comm100

AUGUST 23, 2018

Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81

Exceptional Customer Service 104

Exceptional Customer Service Customer Service Chatbots Hotels 104

Wootric CX Blog

SEPTEMBER 17, 2020

Whether you’re offering omnichannel contact center solutions like we do at RingCentral or work in online retail, you must go the extra mile to ensure that customers enjoy the best possible experience. Strong brand values. This also needs to inform the general values of your brand.

Customer Experience 71

Customer Experience Leadership Course Consumers 71

DCX

JULY 21, 2024

From AI revolutions to immersive retail experiences, we're exploring how leading brands are pushing the boundaries of customer engagement while keeping the human touch at the core. aiming to capture Gen Z and coffee enthusiasts seeking deeper connections with the premium brand. So grab your favorite beverage (maybe a Nespresso?

Retail 52

Retail CRM Chatbots Exercises 52

Eptica

MAY 17, 2017

Author: Pauline Ashenden 4 questions to Anne-Sophie Pouyau, Head of International & European Customer Service, L’Occitane With a turnover of €1.28bn L’Occitane Group is a leading global manufacturer and retailer of natural and organic cosmetics and well-being products.

Self Service 51

Self Service Customer Experience Net Promoter Score Customer Service Representative 51

SmartMessage Blog

JANUARY 28, 2024

Digital channels, which include social media, email marketing, and online advertising, provide a vast reach and the ability to engage with consumers in real-time. Indirect channels, like distributors and retailers, extend the reach of products and services by leveraging established networks and relationships.

Marketing 52

Marketing Multi-Channel Social Media Advertising 52

Strativity

APRIL 27, 2023

Starbucks with its mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform were some of the early leaders who have seen sustained success. It’s hard to underscore the franchise value concept enough.

Strategy 52

Strategy e-support Roadmap Customer relationships 52

Strativity

APRIL 27, 2023

Starbucks with its mobile app, Pizza Hut with its top-rated loyalty program, Panera with its brand-defining digital customer experience, and Chick-fil-A with its outstanding omnichannel platform were some of the early leaders who have seen sustained success. It’s hard to underscore the franchise value concept enough.

Roadmap 52

Roadmap Customer relationships Brands e-support 52

Lithium

DECEMBER 10, 2019

Aligning your brand values with those of your customers continues the strategy of driving greater trust. Julie Dayon, who is responsible for omnichannel communities at the French retailer, Cultura, discussed the power of building communities. Respectful and transparent.".

Customer Engagement 52

Customer Engagement Engagement ROI Customers 52

Lithium

DECEMBER 5, 2019

Aligning your brand values with those of your customers continues the strategy of driving greater trust. Julie Dayon, who is responsible for omnichannel communities at the French retailer, Cultura, discussed the power of building communities. Respectful and transparent.".

Customer Engagement 52

Customer Engagement Engagement ROI Customers 52