Stella Connect

FEBRUARY 28, 2017

Contact centers are often detached from the beating heart of an organization both in terms of physical location and overall brand values. Creating rules around policies and process that are too restrictive can be one of the quickest ways to build a disengaged front-line team, resulting in high levels of agent churn.

Contact Center 40

Contact Center Culture Feedback Training 40

Stella Connect

JANUARY 30, 2017

As Dave offered his tips for holiday success, he stressed the importance of hiring not only the right number of seasonal associates, but also the right kind of associate—someone who will resonate with the brand’s customer base and best represent the brand’s positioning and core values. It Makes Onboarding Easier.

Data 40

Data Retail Culture Contact Center 40

Stella Connect

APRIL 17, 2018

To help you get started, we’ve compiled a list of 29 customer service training and coaching tips. These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization. Align customer service training with brand values and goals.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Natalie Petouhof

JULY 18, 2015

” The San Francisco Chronicle reporter, Greta Kaul wrote, The new CEO of Reddit hosted an “Ask Me Anything” forum to clarify its content policies, which have been debated by free speech advocates and an antiharassment contingent for weeks. However, Reddit is not the only brand that is facing this challenge.

Fashion 40

Fashion Guidelines Brands Policies 40

Stella Connect

APRIL 17, 2018

To help you get started, we’ve compiled a list of 29 customer service training and coaching tips. These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization. Align customer service training with brand values and goals.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Example: Amazon consistently revises its policies to address emerging reputational risks, such as counterfeit product concerns.

Strategy 59

Strategy Social Media Airlines Software 59

Kustomer

FEBRUARY 18, 2021

I was going to ask, I think one of the things you mentioned is about the brand value or brand promise that people call it. I think one of the things I see as a challenge is people create these values. I think one of the things I see as a challenge is people create these values. Gabe Larsen: (10:05).

Customer Journeys 52

Customer Journeys Hotels Training Customer Experience 52

BirdEye

MARCH 20, 2023

Pro tip: Consider creating and scheduling posts ahead of time to avoid “radio silence” during those times when people might be out of the office or unavailable. Pro tip: To help with goal setting, try structuring your goals using an inverted pyramid. Primary goals: These are goals that address your top priorities for your strategy.

Social Media 52

Social Media Brand Values Strategy Brands 52

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Find more sources on how to deal with customer churn here: " How to Reduce Customer Churn: 6 Helpful Tips to Try " by Hubspot, " 6 ways you can improve churn rate and increase revenue " by Kissmetrics, " Tips from 32 CX Pros how to reduce customer churn " by NGData.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

SurveySparrow

SEPTEMBER 21, 2020

Tips for Successful Online Business Surveys. Let them know, your brand values them, care for them. Add a privacy policy link and let your audience know what personal data you are collecting. The easy availability of data in online surveys will save you time. Send a survey after every transaction from your customer.

ROI 45

ROI Survey Return on Investment Social Media 45

Thematic

JUNE 17, 2024

Paul Stevenson added that delivering customer value often translates to making things easier for customers: "And for me, that's actually making things easier for your customers, whether it's policy process, you know, procedures, how they do things, how they interact with you, making things easier."

ROI 62

ROI Multi-Channel Analysis Customer Centricity 62

Qualtrics

JANUARY 23, 2020

It’s also the policies and practices a company puts in place to make these things happen. Improving labor policies. Corporate policies that benefit the environment. CSR is a growing priority for businesses of all sizes, and something that’s seen as a key part of an organization’s vision and employee value proposition.

How To 26

How To Policies Employee Engagement Study 26

Stella Connect

SEPTEMBER 30, 2021

Embodying the brand voice. Adhering to company policies. Some of the top tips for building a customer service training program include taking a data-driven approach to coaching agents, democratizing access to real-time customer feedback, and rewarding and recognizing agents for their strong performance. Demonstrating empathy.

Call Center 52

Call Center Effort Score Policies Customer Service Training 52