InMoment XI

NOVEMBER 30, 2023

Establishing brand guidelines is a pivotal step in creating a cohesive and recognizable brand identity. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Employee Training: Train employees to be brand ambassadors.

Brands 378

Brands Management Multi-Channel Social Media 378

Call Experts

OCTOBER 5, 2023

Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

DCX

SEPTEMBER 22, 2024

to-go" vs. "for-here") Leverage technology to enhance, not replace, human interactions Reconnect with core brand values and communicate them effectively Bottom line: Starbucks is betting on a return to its roots in coffee expertise and community connection to drive growth and improve customer satisfaction.

Sports 52

Sports Social Media Roadmap Feedback 52

Call Experts

APRIL 8, 2024

Analyzing this information can provide valuable insights into customer preferences, pain points, and emerging trends, helping businesses make strategic decisions. Technology and Infrastructure The technology and infrastructure of your chosen contact center can significantly impact your service delivery specifically uptime.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

DCX

JULY 21, 2024

Staying on top of the latest CX trends is tough, especially with how AI is transforming the field. aiming to capture Gen Z and coffee enthusiasts seeking deeper connections with the premium brand. Balance technology with personalized human interactions. Use physical spaces to reinforce brand values and differentiation.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

Lumoa

FEBRUARY 9, 2023

software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. Both groups of technologies can be utilized to make analytics more actionable. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Material works with some of the largest and most innovative restaurant brands. It’s hard to underscore the franchise value concept enough. McKinsey and Co.

Strategy 52

Strategy e-support Roadmap Customer relationships 52