ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. What are customer touchpoints? Read now 2.

Touchpoint 52

Touchpoint Interaction Infographics e-support 52

Lumoa

MARCH 20, 2018

Secure the support of the C-suite executives since Forrester stated " Every successful transformation we studied began with a customer experience epiphany by a CEO or COO." Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers.

Net Promoter Score 150

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 150

InMoment XI

FEBRUARY 29, 2024

Consider sponsoring local events or community initiatives that align with your brand values and target audience to increase exposure for your content. However, these listings also serve as touchpoints for customers to leave reviews and ratings, which can significantly impact a business’s reputation.

Tips 195

Tips Strategy Case Study Social Media 195

InMoment XI

MARCH 27, 2024

The automotive industry relies heavily on brand perception. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value. Adding reviews on your own brand website can even improve your conversation rates, decrease bounce rates, and improve your ad quality scores.

Automotive 195

Automotive Management Social Media Feedback 195

ShepHyken

AUGUST 11, 2024

And in today’s digitally driven world, there are more customer touchpoints and ways of communicating than ever before, making it imperative to get CX right. Conversely, organizations cannot afford to get CX wrong, as dissatisfaction can result in diminishing brand value, lost revenue, and customer churn. But there’s more.

Self Service 86

Self Service Customer Service Loyalty Programs Travel 86

Russel Lolacher

JUNE 15, 2021

There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers. Employees feel less connection and belief in the corporate vision/mission = diminished brand value. All good and necessary. But what about serving employees?

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Pretium Solutions

APRIL 12, 2012

When she swings in for her coffee, she talks to him about his medical technician studies and internship. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. And it is making these touchpoints wildly successful!

Brands 60

Brands Customer Service Customer Service Training Touchpoint 60

Truthlab

APRIL 23, 2019

Brand value is no longer measured exclusively in terms of value for the dollar. Customers now measure value based on service efficiency. Brands that identify customer needs and provide them with quick and easy ways to meet those needs will be rewarded in customer retention and product differentiation in the market.

Omni-Channel 54

Omni-Channel Customer Journeys Multi-Channel Touchpoint 54

SurveySparrow

MARCH 12, 2019

Here is how closing the feedback loop increases your brand value: 1. Increases brand loyalty. A Harvard Business Review study says that contacting the lead within the first hour were 7 times more likely to go to the next stage in the sales cycle. Step #4: Collect feedback at all touchpoints. Conclusion.

System 75

System Feedback Survey Touchpoint 75

Daniel Group

JULY 1, 2023

In today’s competitive business landscape, customer experience (CX) plays a pivotal role in shaping brand perception and customer loyalty. It’s time to assess whether your CX efforts align with your brand values and if they are positively impacting your business.

Brands 52

Brands B2B Touchpoint Effort Score 52

BirdEye

OCTOBER 5, 2023

Brand perception surveys These are used to gather direct feedback from your target audience. You can include questions about how they perceive your brand, what qualities they associate with it, and their overall impression. Undertake in-depth studies to analyze customer attitudes, preferences, and behaviors related to your brand.

Examples 64

Examples Measurement Brands How To 64

Eptica

SEPTEMBER 30, 2015

The balance of power has changed – your brand is what your customers say it is, rather than how you define it within your organization. This makes the customer experience vital to building and developing brand values – annoy enough consumers through poor service or behavior and your reputation will suffer, perhaps fatally.

Omni-Channel 48

Omni-Channel Customer Experience Social Media Knowledge Base 48

ClearAction

FEBRUARY 7, 2016

Tools, techniques, and case studies catalyze your customer experience management success. Customer Experience Management Improves Brand Value article. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group. Customer Experience Articles. Customer experience articles.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement CEM 48

Pretium Solutions

APRIL 12, 2012

When she swings in for her coffee, she talks to him about his medical technician studies and internship. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. And it is making these touchpoints wildly successful! 9T39M6UZMDAA.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

When she swings in for her coffee, she talks to him about his medical technician studies and internship. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. And it is making these touchpoints wildly successful! 9T39M6UZMDAA.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

When she swings in for her coffee, she talks to him about his medical technician studies and internship. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. And it is making these touchpoints wildly successful! 9T39M6UZMDAA.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

When she swings in for her coffee, she talks to him about his medical technician studies and internship. The owners and management at Chick-fil-A have built a refreshingly excellent customer experience by casting a vision of brand values. And it is making these touchpoints wildly successful!

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. With customers switching from channel to channel, being able to transform disparate touchpoints into cohesive customer service is a must.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52

SurveySensum

FEBRUARY 20, 2024

Take advantage of different types of surveys at different touchpoints of the customer journey. Optimize your Customer Journey The customer journey includes multiple touchpoints and interactions that can be optimized to improve the journey and customer experience. How? – By creating customer personas and customer journey mapping.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Take advantage of different types of surveys at different touchpoints of the customer journey. Optimize your Customer Journey The customer journey includes multiple touchpoints and interactions that can be optimized to improve the journey and customer experience. How? – By creating customer personas and customer journey mapping.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySparrow

JULY 26, 2019

Your brand advocates will be the ones who will spend more money on your products as the years go by, send your business a recommendation on LinkedIn, Facebook or Twitter, participate willingly in a case study, be featured in your blog posts, refer you to their friends, etc. This will help with reinforcing your brand values.

Social Media 61

Social Media Customers Brands Brand Values 61

delighted

MARCH 29, 2019

Before you know it, you’ll be using multiple surveys for all your customer touchpoints in your voice of the customer (VoC) program. It is a way to understand how your customers, prospects, and employees think about your brand. For in-person surveys, repeat studies can be quite expensive. Take feedback analysis into account.

Survey 50

Survey Feedback Tips Net Promoter Score 50

delighted

MARCH 29, 2019

Before you know it, you’ll be using multiple surveys for all your customer touchpoints in your voice of the customer (VoC) program. It is a way to understand how your customers, prospects, and employees think about your brand. For in-person surveys, repeat studies can be quite expensive. Take feedback analysis into account.

Survey 49

Survey Feedback Tips Net Promoter Score 49

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. Determine the touchpoints based on the feedback, deliver accordingly, and drive feature usage.

Trends 8

Trends Customer Success Customer Journeys Effort Score 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. Determine the touchpoints based on the feedback, deliver accordingly, and drive feature usage.

Trends 8

Trends Customer Success Customer Journeys Effort Score 8

CSM Magazine

OCTOBER 7, 2020

Consider Each Touchpoint. Now that you’ve dealt with support, identify other vital touchpoints. According to a study published by the Harvard Business Review in 2018, not responding is a mistake. Customers who received some form of response from the brand valued the brand more positively in the future.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Touchpoint 52

CustomerSuccessBox

NOVEMBER 24, 2021

Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. They are people with the expertise in engaging with the client across multiple touchpoints. This is done to create customer value and, as a result, brand value. Build Community for your customers.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52