InMoment XI

SEPTEMBER 12, 2023

In today’s cut-throat market, differentiating your brand is more important than ever. Competitive analysis offers you this lens. This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies.

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

CSM Magazine

FEBRUARY 24, 2023

Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. In today’s competitive market, businesses that prioritize customer service have a competitive advantage over those that don’t.

Self Service 52

Self Service Customer Service Exceptional Customer Service Multi-Channel 52

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Stella Connect

NOVEMBER 23, 2021

The new key performance indicator for businesses of all sizes and industries is customer experience, and that’s why meeting customer expectations and needs is more important than ever. Brands that fail to do so risk losing half of their customers or more, when poor experiences arise, according to our research.

First Call Resolution 52

First Call Resolution Customer Service Effort Score Net Promoter Score 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

GlowTouch

OCTOBER 16, 2020

Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. Customers today can freely discuss their experiences on social media, review websites, and other public forums, so poor customer service can be an existential threat.

Training 52

Training How To Contact Center Return on Investment 52

InMoment XI

SEPTEMBER 12, 2024

It’s important to keep track of how many customers leave and why they leave so that you can make the right adjustments for future customers and hopefully improve customer retention. That’s why businesses need to keep track of customer churn, which is the metric used to measure how well you are retaining customers.

Analysis 260

Analysis Social Media Measurement Customers 260