Thematic

FEBRUARY 24, 2025

Companies that actively apply customer insights boost retention, loyalty, and competitive advantage. Worse, 79% of customers will switch brands if they find a competitor with a better experience. Social media listening – Analyze comments, mentions, and discussions about your brand. It’s all about strategy.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

Thematic

MARCH 26, 2025

Companies that collect high-quality, actionable feedback are the ones that gain a competitive advantage. Businesses that implement real changes based on feedback gain a competitive advantage by building products and services that people actually want. But we’re not talking about just any feedback.

Feedback 62

Feedback Social Media Analysis Survey 62

Alida

APRIL 11, 2017

Several luxury car brands have done an excellent job of implementing flexible price points, offering tiered service levels and associated pricing. Companies that truly understand their customers are uniquely positioned to overcome mistrust, offer superior customer experience and create a sustainable competitive advantage.

Automotive 113

Automotive Handbook Competitive Advantage Study 113

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Barry Dalton. Bruce Temkin. Show podcast and a regular contributor to Forbes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

ClearAction

FEBRUARY 13, 2023

This is how both luxury and discount brands can have raving fans. The closer you get to this ratio, the more magnetic your brand becomes for customers, employees, and investors. Strategic impact means you’re creating competitive advantages for your enterprise. It’s indisputable, enduring value.

Sports 71

Sports Customer Experience Handbook Case Study 71

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Barry Dalton. Bruce Temkin. Show podcast and a regular contributor to Forbes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ProProfs Chat

JUNE 30, 2020

It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Develop personal brand. The Service Culture Handbook. “People don’t care how much you know until they know how much you care”. Theodore Roosevelt. View critics at workplace.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85