InMoment XI

DECEMBER 10, 2024

It improves your brand image : Happy customers are more likely to recommend your business, helping support brand reputation management efforts. It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Another benefit of educating your customers is brand credibility.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

InMoment XI

OCTOBER 25, 2024

It allows you to see your overall brand health and current reputation standing. ReviewTrackers ) Reviews and ratings, with a share of 42%, are the most popular way customers interact with brands. As a result, customers are more likely to stay loyal to your brand and even advocate for it. It improves a restaurant’s brand image.

Feedback 195

Feedback Management Social Media ROI 195

InMoment XI

NOVEMBER 18, 2021

The ongoing global supply chain woes have created massive headaches for both customers and the brands that serve them. One of the many products of lingering COVID uncertainty, the supply chain crisis has resulted in steeper prices, logistics chaos, and a markedly lower supply of everything from video game consoles to garden furniture.

Customer Experience 362

Customer Experience Guidelines Course Brands 362

Customer Bliss

FEBRUARY 19, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Brands 208

Brands Chief Customer Officer Hospitality Course 208

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Facebook live video. Customers have multiple options at their disposal.

Social Media 322

Social Media Customer Retention Strategy Video 322

Retently

NOVEMBER 27, 2024

With the industry growing at lightning speed, brands face a golden opportunity to scale like never before – but it’s not as simple as setting up a website and waiting for sales to roll in. In this article, we’ll walk you through the most effective, data-driven ecommerce growth strategies that are helping brands of all sizes crush their goals.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

BirdEye

FEBRUARY 5, 2025

Restaurant social media marketing is not just about posting a few pictures of food anymoreits about creating a space where your customers connect, trust, and get inspired to visit. Social media management is crucial in helping restaurants build their social media presence and connect with their target audience.

Social Media 104

Social Media Tips Marketing Video 104

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. Omnichannel customer engagement connects all the key digital channels together. Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

FEBRUARY 24, 2022

To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. It can be a customer story, verbatims, videos, etc., but the point is that storytelling connects humans together—and it can do the same with your customers and executives. Tip #1: Break Down Metrics.

Tips 370

Tips ROI Metrics Touchpoint 370

C3Centricity

OCTOBER 7, 2020

” In other words, people are always searching for ways to reduce their stress that is caused by cognitive dissonance when shopping and selecting brands. 2 Focus on Brand Commitment. In the book Spreading the Word , Tom Brown defined brand commitment as: “An enduring desire to maintain a relationship with a specific entity.”.

Marketing 288

Marketing NPS Net Promoter Score Effort Score 288

ECXO

AUGUST 12, 2024

This article explores the intricate connection between digital product design, adoption rates, and customer satisfaction, offering essential insights and strategies for tech companies aiming to strengthen their market presence and boost user engagement. Overly complex interfaces can frustrate users, leading to lower adoption rates.

User Experience 395

User Experience Case Study Financial e-support 395

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Ecommerce 144

Ecommerce Retail Social Media Technology 144

CSM Magazine

DECEMBER 2, 2024

One effective approach for businesses and individuals alike is utilizing 3D video animation techniques. Three-dimensional videos engage viewers and effectively communicate brand messages in an entertaining and humanized manner. When combined with creative narratives, these videos affect audiences emotionally.

Video 52

Video Company Entertainment Brands 52

C3Centricity

JULY 8, 2020

Words have given way to more images and now also to videos. Checking a website is often the first step a customer makes when they are interested in a brand or manufacturer. Although your website is about you and your company and/or brands, it is your customers, both current and potential, that need to like it.

Engagement 279

Engagement Entertainment Customer Centricity Social Media 279

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 366

Analytics Customer Insights Data Social Media 366

Comm100

SEPTEMBER 25, 2021

Any delays in service provision can lead to client loss, decreased revenue, and injured brand reputation. Ideally, unlike the other standard chatting platforms, the white label chat service doesn’t show the vendor’s logo, domain, or any other type of vendor-specific branding. Video calling. File sharing.

How To 264

How To Software Video Customer Satisfaction 264

Beyond Philosophy

JUNE 15, 2023

Your brand is in a relationship with your customers. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.

Brands 145

Brands Banking Insurance Conference 145

Experience Investigators by 360Connext

FEBRUARY 18, 2025

CX and Profitability: The Connection You Can’t Ignore A strong customer experience strategy ties the right measurements, efforts, and outcomes with business success. However, many business leaders think of CX as a cost center for their organizations. Lets flip the script! Look at their usage and behavioral analytics.

Customer Experience 143

Customer Experience How To Self Service Effort Score 143

Comm100

MAY 8, 2021

Agents/seats Unlimited 100 Unlimited Unlimited 3 Unlimited Chats Unlimited 10,000 contacts Unlimited Unlimited Unlimited Unlimited Real-time visitor tracking Yes No No Yes Yes Yes Audio/video chat Yes No No No No No Pre-chat form Yes No ? Free features Comm100 Freshchat HubSpot LiveAgent Smartsupp Tawk.to seconds (compared to 3.3

Comparison 246

Comparison Software CRM Knowledge Base 246

ShepHyken

APRIL 6, 2025

How B2B and B2C Brands Are Winning Hearts with Memory-Driven CX by Annette Franz (MarTech) The future of CX isnt just personalized its nostalgic. Learn to use past moments to create deeper customer connections. Smart brands are finding ways to leverage these memories to create experiences that get customers to say, Ill be back!

Customer Service 75

Customer Service Self Service Trends B2C 75

ShepHyken

MARCH 24, 2025

So, companies should do everything they can to ensure their reviews are legitimate, and that includes how a company/brand responds to the review. No longer satisfied with just a generic pledge to do good, more and more brands are adopting concrete practices and initiatives to make a meaningful impact in their communities.

Customer Service 75

Customer Service Healthcare Loyalty Video 75

ShepHyken

DECEMBER 24, 2024

As I considered my answers, I realized that the subscribers to my newsletter and videos would also enjoy them. Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. Connect with Shep on LinkedIn. Five words are not easy!) So be ready.

Customer Experience 93

Customer Experience Sports Customer Service Training Video 93

Comm100

AUGUST 1, 2023

CHAPTER 2 Importance of personalized customer service Brands are increasingly recognizing the importance of personalization – 83% of marketers believe that personalization is a key differentiator from the competition. Not only this, but 76% said they are more likely to consider purchasing from a brand that provides a personalized service.

Customer Service 231

Customer Service How To Omni-Channel Video 231

AWS Machine Learning

MAY 7, 2024

Veritone began its journey with its foundational AI operating system, aiWARE TM , solving industry and brand-specific challenges by building applications on top of this powerful technology. In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries.

Video 136

Video e-support Comparison Advertising 136

Comm100

OCTOBER 13, 2022

To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect. Students want to connect with their school in the easiest way possible, which is why introducing live chat has become a proven strategy to increase university enrollment.

Strategy 246

Strategy Chatbots Social Media Omni-Channel 246

TechSee

MARCH 11, 2025

Reduce Fiction with Visual AI for Troubleshooting – AI-driven image and video analysis helps agents diagnose issues remotely. Elevated Customer Experience – AI delivers precise, personalized support, improving satisfaction and brand loyalty.

Customer Service 109

Customer Service Self Service Knowledge Base CRM 109

ShepHyken

MARCH 25, 2025

I joined the club after watching their irreverent, R-rated (for language) YouTube video that has more than 28 million views. The predictable schedule and consistent quality create trust and confidence in the brand. Its brand of fun may not be appropriate for everyone, but it is for some companies. The concept was simple.

Customer Service Training 82

Customer Service Training Video Customer Service Brands 82

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 221

Customer Experience Social Media Video Customers 221

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

C3Centricity

JULY 1, 2019

In a customer-centric organisation, everyone has annual objectives which include connecting with customers on a regular basis. Some organisations also make a habit of getting their employees to watch and listen to their customers in direct observation or connection sessions. marketing #brand #Observation Click To Tweet.

Culture 234

Culture Exercises Connections Customer Centricity 234

ECXO

JUNE 3, 2024

For example, if you’re choosing between two brands and only recognize one, you might assume the recognized brand is better. Putting it all together Now, let’s connect habituation and heuristics to the search for easy solutions. This approach fosters loyalty, satisfaction, and a lasting relationship with your brand.

Gamification 332

Gamification Innovation Infographics Resources 332

Comm100

JANUARY 25, 2022

In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Digital omnichannel platforms connect every key digital channel together, whether that be live chat, email, social media, or even SMS. Provide 24/7 support .

How To 246

How To Chatbots Omni-Channel Social Media 246

Calabrio

APRIL 11, 2025

It demands a strategic investment in your frontline agentsthe human voice of your brand. ” Connecting training goals directly to business and agent performance KPIs not only makes it easier to demonstrate the program’s value but helps you measureand improveits effectiveness over time.

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

ECXO

MARCH 3, 2025

CX Lesson: Great brands use storytelling to connect with their customers. Create content that focuses on your customers journeys, not just your brand. Use video, blogs, and social media to amplify customer stories. The Power of Storytelling: Make Your Customer the Hero Why do people love The Lord of the Rings?

Customer Journeys 156

Customer Journeys Customer Experience Touchpoint Case Study 156

Comm100

MAY 16, 2021

With so much choice, consumers can jump from one brand to another quickly, and in most cases, easily. In fact, research from PwC shows that 32% of customers will walk away from a brand they love after a single bad experience. Customers want to connect on a range of channels . Competition is tough and loyalty is precarious.

Software 236

Software Social Media Knowledge Base Omni-Channel 236

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. A branded, customized Help Center. A portal that connects to internal and public-facing knowledge bases.

Self Service 295

Self Service Knowledge Base e-support Policies 295

InMoment XI

NOVEMBER 19, 2024

Random hallucination occurs when the model’s output has no connection with the prompt. A famous example of this hallucination is Gemini’s incorrect response in a promotional video. Contact Centers In customer service, contact center AI hallucinations can damage brand credibility.

Contact Center 195

Contact Center Healthcare Training Financial 195