Customer Bliss

FEBRUARY 19, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Brands 208

Brands Chief Customer Officer Hospitality Course 208

eglobalis

DECEMBER 17, 2024

Moreover, dynamic content personalization allows brands to customize marketing campaigns, emails, and product recommendations, ensuring that every touchpoint aligns with the individuals journey. Content creation (blogs, whitepapers, videos) that resonates with segmented audiences.

Net Promoter Score 276

Net Promoter Score Effort Score B2B NPS 276

GetFeedback

JANUARY 28, 2020

The good thing about social media is that it allows you to build strong connections with your customers. Don’t fret because, in this article, you will be able to understand how brands are using social media to connect and retain customers. Facebook live video. Customers have multiple options at their disposal.

Social Media 322

Social Media Customer Retention Strategy Video 322

Comm100

MARCH 30, 2021

Today’s customers want to connect with their brands whenever, wherever, and however they want. Omnichannel customer engagement connects all the key digital channels together. Serve your customers on live chat, audio & video chat, email, social media, mobile text messaging, and a self-serve knowledge base.

Omni-Channel 264

Omni-Channel Customer Engagement Engagement Social Media 264

InMoment XI

FEBRUARY 24, 2022

To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. It can be a customer story, verbatims, videos, etc., but the point is that storytelling connects humans together—and it can do the same with your customers and executives. Tip #1: Break Down Metrics.

Tips 370

Tips ROI Metrics Touchpoint 370

InMoment XI

AUGUST 3, 2023

It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods. To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here!

Analytics 366

Analytics Customer Insights Data Social Media 366

Beyond Philosophy

JUNE 15, 2023

Your brand is in a relationship with your customers. Unfortunately, people often form codependent or dysfunctional relationships with brands. To help yours be more beneficial than not, we have five rules about how to build strong brand relationships with your customers. We all have relationships with brands.

Brands 145

Brands Banking Insurance Conference 145

Comm100

SEPTEMBER 25, 2021

Any delays in service provision can lead to client loss, decreased revenue, and injured brand reputation. Ideally, unlike the other standard chatting platforms, the white label chat service doesn’t show the vendor’s logo, domain, or any other type of vendor-specific branding. Video calling. File sharing.

How To 251

How To Software Video Customer Satisfaction 251

GetFeedback

FEBRUARY 12, 2019

This feature helps companies connect with modern customers on their favorite channel and collect even more customer experience data, giving them the insights they need to deliver great experiences and boost loyalty. In today’s world, customers are on the go and hyper-connected through their mobile devices. So how does it work?

Omni-Channel 236

Omni-Channel Transportation Comparison Survey 236

Lumoa

AUGUST 23, 2021

In any case, customer experience used to be the largest way to differentiate your brand among the turbulent sea of competition. New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention.

Customer Experience 221

Customer Experience Social Media Video Customers 221

ECXO

JUNE 3, 2024

For example, if you’re choosing between two brands and only recognize one, you might assume the recognized brand is better. Putting it all together Now, let’s connect habituation and heuristics to the search for easy solutions. This approach fosters loyalty, satisfaction, and a lasting relationship with your brand.

Gamification 332

Gamification Innovation Resources Infographics 332

ECXO

NOVEMBER 26, 2024

Join ECXO.org, the only open-access CX professional network connecting practitioners, leaders, companies and executives to shape the future of customer experience! Unicorns Bring a Personal Touch These rare employees know how to connect with customers on a personal level. Spoiler alert—probably not.

Self Service 334

Self Service Training Culture Analytics 334

Comm100

JANUARY 25, 2022

In 2022, live chat expectations have increased, and providing the best possible customer experience (CX) now means allowing customers to connect how and when they want. Digital omnichannel platforms connect every key digital channel together, whether that be live chat, email, social media, or even SMS. Provide 24/7 support .

How To 245

How To Chatbots Omni-Channel Social Media 245

ECXO

FEBRUARY 26, 2024

Brands like Sephora and Glossier often include free samples with online orders. Stories make you feel something and connect emotionally. They stimulate emotions, create connections, and often stay with us longer than plain facts. When your brand makes people believe in themselves, they’ll believe in you.

Sales 345

Sales Customers Social Media Examples 345

Comm100

OCTOBER 13, 2022

To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect. Students want to connect with their school in the easiest way possible, which is why introducing live chat has become a proven strategy to increase university enrollment.

Strategy 229

Strategy Chatbots Social Media Omni-Channel 229

Customer Bliss

MARCH 5, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother? Today’s video is an excerpt from my online course , inspired by my book, Would You Do That To Your Mother?

Innovation 221

Innovation Loyalty Chief Customer Officer Hospitality 221

InMoment XI

JANUARY 23, 2024

The Google Local Guide program features a global community of users that companies can engage with to support their marketing activities, build brand reputation, manage online reviews and ratings, and improve online search visibility and exposure. The Local Guides program is for individuals, not businesses.

Management 195

Management Strategy Video Feedback 195

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. A well-managed customer community can increase customer loyalty and convert some engaged customers to brand evangelists. A branded, customized Help Center. A portal that connects to internal and public-facing knowledge bases.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Experience Investigators by 360Connext

APRIL 13, 2021

Word clouds can help others in the organization connect with the real language customers use again and again! Some leaders are intimidated by the idea of contacting customers who left the brand after an unresolved incident or those who are active customers. Make it easy to schedule a video or phone interview. . But guess what?

Customer Journeys 291

Customer Journeys How To Feedback Brands 291

C3Centricity

OCTOBER 7, 2020

” In other words, people are always searching for ways to reduce their stress that is caused by cognitive dissonance when shopping and selecting brands. 2 Focus on Brand Commitment. In the book Spreading the Word , Tom Brown defined brand commitment as: “An enduring desire to maintain a relationship with a specific entity.”.

Marketing 216

Marketing NPS Net Promoter Score Effort Score 216

C3Centricity

JULY 8, 2020

Words have given way to more images and now also to videos. Checking a website is often the first step a customer makes when they are interested in a brand or manufacturer. Although your website is about you and your company and/or brands, it is your customers, both current and potential, that need to like it.

Engagement 219

Engagement Entertainment Customer Centricity Social Media 219

Comm100

JANUARY 6, 2022

This means allowing customers to connect via live chat, chatbot, email, social media, SMS, and knowledge base. 66% of customers said they would switch brands if they felt they were being “treated like a number, not an individual.” With omnichannel support, all the qualities needed for excellent CX fall into place.

Customer Experience 240

Customer Experience Omni-Channel Chatbots Social Media 240

CX Accelerator

OCTOBER 21, 2019

And if you’re a fan of IFTTT , you can connect the two apps to trigger automated organization. A Unified Communication/Video Tool. However, video & chat have been a must-have for me for the last seven years--especially as a remote employee. The ability to connect with other industry pros.

Tools 208

Tools Customer Experience Social Media Customer Journeys 208

BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. MMS allows businesses to incorporate graphic aids such as images, emoji, videos, and an external link.

Connections 98

Connections Communication Video Customers 98

Experience Investigators by 360Connext

JUNE 8, 2021

That means looking beyond basic demographics or job titles and knowing how they get their information, what needs their community has, and what other brands they are loyal to. Why NOT offer video doctor visits for care that can be provided that way? To look for clues for the future, it’s vital to understand their present reality.

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

AWS Machine Learning

MAY 7, 2024

Veritone began its journey with its foundational AI operating system, aiWARE TM , solving industry and brand-specific challenges by building applications on top of this powerful technology. In this post, we demonstrate how to use enhanced video search capabilities by enabling semantic retrieval of videos based on text queries.

Video 115

Video e-support Comparison Advertising 115

Experience Investigators by 360Connext

MARCH 30, 2021

If you’d like to watch the full video, I’ve embedded it at the bottom of the article. They affect how we perceive people, brands, products and experiences. What happens if you don’t pay attention to the details of the experiences customers are having with your brand? I want you to sweat the small stuff.

Customer Journeys 251

Customer Journeys Examples Brands Video 251

Experience Investigators by 360Connext

OCTOBER 3, 2023

Social media monitoring: CX teams and brand leaders can monitor social media channels to see what customers talk about in relation to the brand. These tools can also work during video calls with customers! And use these capabilities with the sole intent of creating a better customer experience.

Feedback 270

Feedback How To Social Media Analysis 270

InMoment XI

DECEMBER 10, 2024

It improves your brand image : Happy customers are more likely to recommend your business, helping support brand reputation management efforts. It leverages CX integrations to connect and collect feedback from every channel, making it easier to act on. Another benefit of educating your customers is brand credibility.

Customer Journeys 195

Customer Journeys ROI Net Promoter Score Multi-Channel 195

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Yet, beneath these videos and comics is a wellspring of actionable insights. Usually, getting folks to watch a video or comic about a dysfunctional workplace doesn’t take so much convincing.

Call Center 219

Call Center Self Service Social Media Contact Center 219

Comm100

MAY 20, 2022

Thanks to its speed and convenience, live chat software empowers agents to provide the type and quality of support that today’s consumers need, all while: Reducing operational costs Improving efficiency Increasing availability Building stronger connections and Improving customer satisfaction (CSAT). Reduce support costs.

Software 212

Software Wait Times Multi-Channel Consumers 212

Blake Morgan

DECEMBER 2, 2022

Technology-free experiences buck the trend that brands don’t seem to exist if they aren’t constantly shared on social media—which could be a risky move, but customers feel they have experienced something unique and exclusive. Instead of sharing with the masses, they share the experience via word of mouth, which grows the brand.

Brands 105

Brands Social Media Transportation Entertainment 105

GetFeedback

JANUARY 21, 2019

Without knowing what your customers want, it’s impossible to develop valuable content that generates brand loyalty and business leads. Video length should be 1 – 5 minutes. I don’t mind the length of a video as long as I’m interested in the subject. You can connect with him on LinkedIn and Twitter. Email Newsletters.

Survey 210

Survey Marketing How To Infographics 210

Lumoa

FEBRUARY 9, 2023

If you want to know, how B2C CX is different from B2B CX, check: this insightful article, written by Lynn Hunsaker “ The big difference between B2B customer experience and B2C ” in MarketingMag Brand Experience Brand experience is how you design, see and want your customer experience to be. So why should you care?

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InMoment XI

NOVEMBER 28, 2023

Recognizing this, top brands and businesses are integrating review management into their marketing strategies. Not only does review management help safeguard and enhance a company’s brand reputation; but it can also improve search engine visibility and cultivate brand trust among existing and potential customers.

Management 259

Management Marketing Social Media Guidelines 259

BirdEye

JANUARY 25, 2024

In this post, we’ll cover how automating your review sharing can help you generate buzz for your brand across social networks. Instead of creating designs for each review, you can ensure these auto-generated posts are on-brand with eye-catching pre-built templates. This dilutes brand recognition and risks confusing followers.

Social Media 110

Social Media Brands How To Multi-Channel 110

Comm100

MAY 16, 2021

With so much choice, consumers can jump from one brand to another quickly, and in most cases, easily. In fact, research from PwC shows that 32% of customers will walk away from a brand they love after a single bad experience. Customers want to connect on a range of channels . Competition is tough and loyalty is precarious.

Software 194

Software Social Media Knowledge Base Omni-Channel 194