InMoment XI

JANUARY 9, 2024

Great customer experiences help your brand achieve differentiation. Great customer experiences improve brand reputation. If you consistently deliver positive experiences, your brand is more likely to be seen as reliable, trustworthy, and customer-centric. Loyal customers are also more likely to recommend the business to others.

B2B 413

B2B Self Service Customer Experience Customer Journeys 413

InMoment XI

MARCH 21, 2025

CI leverages artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) to analyze customers interactions with your brand. Conversational intelligence insights are findings derived from assessing customer conversations with or about your brand. What Are Conversational Intelligence Insights?

Ecommerce 195

Ecommerce Trends Effort Score Sales 195

Retently

AUGUST 12, 2024

If you’re running an ecommerce or retail store, you probably already know how important it is to keep your customers happy. In this guide, we’ll walk you through the best NPS software for Ecommerce and Retail so you can pick the one that’s right for you and start making those customers smile! But how do you measure that happiness?

Ecommerce 79

Ecommerce NPS Retail Software 79

Optimove

FEBRUARY 8, 2021

So today, on our Smart CRM Basics series, we want to take you through a 4-minute drill and just see for a moment how all the moving parts of eCommerce marketing at scale are making sense together. And so, as we all know, eCommerce marketing revolves around any marketing activity done on an online store. The Power of ML.

Ecommerce 59

Ecommerce CRM Marketing B2C 59

Optimove

JUNE 14, 2021

However, the fact that she is not happy might require a different CRM approach compared to a regular active customer. Tell them, for example, that based on their feedback, your brand has been putting a lot of time and effort into improving. The post Smart CRM Basics: Why Customer Intelligence? What Can You Derive from This?

CRM 98

CRM Effort Score B2C Ecommerce 98

delighted

JUNE 21, 2024

There’s no doubt that ecommerce is a booming industry: with online shopping becoming the default purchasing method for many, businesses are focused on optimizing their online storefronts and ensuring buying experiences are as smooth as possible. What is an ecommerce integration? How do they do this?

Ecommerce 77

Ecommerce CRM Customer Relationship Management Omni-Channel 77

Optimove

AUGUST 2, 2021

Its shape helps illustrate that as a customer advances across the different stages, fewer remain with the brand. Plenty of brands use marketing funnels both in B2B and B2C organizations, making it one of the most used frameworks around. Referral metrics finally focus on measuring the customers who become brand advocates.

CRM 98

CRM Marketing B2C Multi-Channel 98

Optimove

JULY 26, 2021

CRM Marketing teams put a lot of effort into increasing customer loyalty across various stages of the customer’s lifetime – starting from acquisition to retention, all the way through reactivation. You can do that using a wide variety of CRM marketing tools and strategies. Find a message. Reach Out ?at at any time or visit the?

CRM 98

CRM Loyalty Strategy B2C 98

Optimove

APRIL 21, 2020

Optimove’s Strategic Services team is spending most of its time these days learning how the coronavirus pandemic has impacted various B2C verticals and brands across the board, mostly from a user behavior perspective. Step 1 – Prioritize Your CRM Efforts. We call it the COVID-19 CRM Pyramid of Priorities.

CRM 97

CRM Strategy B2C Ecommerce 97

ModSquad

MARCH 5, 2020

Here are a few tips on how your ecommerce brand can make the most of live chat. Customer support chat transcripts make great CRM notes and create a history with which your agents can better serve returning customers. Chatbots are far more valuable than many brands realize. CRM as you chat.

Ecommerce 65

Ecommerce Brands Self Service Chatbots 65

CloudCherry

DECEMBER 23, 2019

So, what Brand has wowed our Customer Success Expert? Mike admires the way they “hold themselves to be fairly vulnerable”, as well as their brand messaging (across all platforms). You have to care every day for the people that you’re working with.” Fancy that! The answer may surprise you…It’s the band, Coldplay. Request a demo.

CEM 195

CEM Customer Success How To Return on Investment 195

Optimove

JULY 12, 2021

Customers have an alternative to almost every brand, and competition is fierce for every industry and vertical out there. Customer engagement reflects the depth of the emotional connection a customer has with your brand. The post Smart CRM Basics: Customer Engagement Strategies You Don’t Want to Miss appeared first on Optimove.

CRM 98

CRM Customer Engagement Engagement Strategy 98

Optimove

AUGUST 16, 2021

Customer Lifetime Value is perhaps the most shining north star in the sky of CRM Marketing. It is hard to predict parameters such as how long a customer will remain engaged with your brand and how much they will spend in a specific period. Calculating CLTV requires accurate estimates of future events and is therefore very challenging.

CRM 98

CRM How To B2C Ecommerce 98

Optimove

FEBRUARY 8, 2021

So today, on our Smart CRM Basics series, we want to take you through a 4-minute drill and just see for a moment how all the moving parts of eCommerce marketing at scale are making sense together. And so, as we all know, eCommerce marketing revolves around any marketing activity done on an online store. The Power of ML.

Ecommerce 52

Ecommerce CRM Marketing B2C 52

NetBase

SEPTEMBER 4, 2020

Brands need to create a lean, mean data capturing machine that can aggregate, analyze and inform enterprise-wide decision-making. Your brand requires a Martech Stack that provides flexibility and robust capabilities to track ROI and identify potential relationships that brands may otherwise miss out on. Sales & eCommerce.

Tools 98

Tools Brands Ecommerce Advertising 98

Optimove

JUNE 30, 2021

Creating customer-led journeys eliminates the guesswork out of anticipating every engagement a customer will have with your brand It helps you avoid message-crossfire. The post Smart CRM Basics: What You Should Know About Marketing Action Optimization appeared first on Optimove. Why It’s Important.

CRM 96

CRM Marketing B2C Ecommerce 96

Totango

MAY 24, 2022

In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. First, we’ll take a look at what a CRM is and what benefits its functionality delivers. What is a CRM? The most fundamental CRM software feature is storing contact information. How Does a CRM Differ from a CS Platform?

CRM 96

CRM Customer Success Customer Relationship Management Customer relationships 96

Retently

DECEMBER 10, 2024

Integration Capabilities : Seamless integration with your existing CRM, marketing automation, and other business tools is crucial. Additionally, Retentlys automation playbooks allow you to set up scenarios like sending follow-up messages to Detractors or exporting CX data directly to your CRM.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

Optimove

DECEMBER 12, 2019

Last week, we posted here the six super-useful workshops from Day 1 of our global CRM leadership event, PostFunnel Summit, that took place late October. But there are so many more wonderful bits of CRM knowledge from those two days that we must share. Modern consumers know what they want, and expect the brand to know it as well.

CRM 69

CRM Ecommerce Travel Fashion 69

Joe Rawlinson

JUNE 27, 2018

For ecommerce websites, the essential thing is to attract as much relevant traffic as possible. This is why we have created this list of 6 things that can help you drive traffic that has interest in what your ecommerce store has to offer. When running an ecommerce store, chances are that you will have a few competitors.

Ecommerce 68

Ecommerce Social Media CRM Tips 68

ModSquad

MARCH 5, 2020

Here are a few tips on how your ecommerce brand can make the most of live chat. Customer support chat transcripts make great CRM notes and create a history with which your agents can better serve returning customers. Chatbots are far more valuable than many brands realize. CRM as you chat.

Ecommerce 52

Ecommerce Brands Self Service Chatbots 52

ModSquad

MARCH 5, 2020

Here are a few tips on how your ecommerce brand can make the most of live chat. Customer support chat transcripts make great CRM notes and create a history with which your agents can better serve returning customers. Chatbots are far more valuable than many brands realize. CRM as you chat.

Ecommerce 52

Ecommerce Brands Self Service Chatbots 52

Comm100

FEBRUARY 25, 2020

This is becoming increasingly common as social media has become a platform to complain and publicly shame the brand in hopes of finding a resolution faster than the email support ticket they just sent. Leverage your CRM data . Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

Social Media 162

Social Media Omni-Channel CRM B2B 162

C3Centricity

NOVEMBER 4, 2020

Ecommerce accounts for 16.1% CRM #CEX #CustomerCentricity #UX Click To Tweet. CEX #CRM #Customer Click To Tweet. The other challenge for marketing is that there are far more brands vying for attention online. Recent reports have shown that: 62% of consumers shop online more now than before the pandemic ( Bazaarvoice ).

Chatbots 240

Chatbots Self Service Customer Satisfaction CRM 240

AskNicely

FEBRUARY 9, 2017

Because when you plug AskNicely together with other systems (think CRM, Help Desk, Ecommerce and anywhere else you put customer data) you get NPS collected and measure in a way that’s perfect for your business and your customers. Follow up an eCommerce order with an NPS survey. Makes sense right?

NPS 150

NPS Net Promoter Score Ecommerce Survey 150

UJET

OCTOBER 22, 2020

More than half of all ecommerce sales are expected to come from a mobile device by 2021. And savvy brands understand that mobile is more than just a channel; it’s a paradigm shift in the way we, as people, interact with each other—and with the brands we love. Embraces Mobile as More Than a Channel.

Omni-Channel 90

Omni-Channel Consumers Brands Contact Center 90

Oracle

OCTOBER 16, 2019

Successful ecommerce efforts have similar traits: new customers are acquired, while loyal ones are retained; personalization is on target, and brand awareness is on the rise. Here, direct-to-consumer (DTC) brands have an advantage. Integrating tech within the marketing stack. Executing quickly on marketing initiatives.

Ecommerce 54

Ecommerce Retail Social Media Customer Centricity 54

ModSquad

MAY 13, 2021

Creating loyal customers is more essential to your ecommerce business plan than attracting new buyers. When you consider that 92% of consumers trust word-of-mouth recommendations , it’s easy to see how delighted fans can become invaluable brand ambassadors. Use your CRM tools to get personal. Reward their loyalty.

Ecommerce 52

Ecommerce Loyalty Brands Rewards Programs 52

Optimove

MARCH 25, 2021

Customer segmentation and realtime capabilities are two of the most mission-critical aspects of CRM marketing. Combined with our existing next-gen technology of AI-mapped CRM journeys, it provides brands with unmatched customer analysis, segmentation, and communication power. Personalized CRM Marketing at Scale.

CRM 59

CRM Data Ecommerce Brands 59

BirdEye

NOVEMBER 8, 2023

An essential part of such platforms are eCommerce review sites. We all know the power of positive online reviews for businesses, but have you explored the full potential of the best sites for collecting eCommerce reviews? No new reviews on your new eCommerce site? What are eCommerce review sites?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

Fox Metrics

FEBRUARY 23, 2021

Interestingly, an enormous chunk of this data comes from eCommerce transactions. These data present a unique opportunity for eCommerce companies to get insight into their customers’ behavior. Ecommerce giants like Amazon are leveraging data to improve customer experience. Using a CDP for eCommerce.

Ecommerce 52

Ecommerce Data Advertising Social Media 52

Fox Metrics

FEBRUARY 23, 2021

Interestingly, an enormous chunk of this data comes from eCommerce transactions. These data present a unique opportunity for eCommerce companies to get insight into their customers’ behavior. Ecommerce giants like Amazon are leveraging data to improve customer experience. Using a CDP for eCommerce.

Ecommerce 52

Ecommerce Data Advertising Social Media 52

Fox Metrics

FEBRUARY 23, 2021

Interestingly, an enormous chunk of this data comes from eCommerce transactions. These data present a unique opportunity for eCommerce companies to get insight into their customers’ behavior. Ecommerce giants like Amazon are leveraging data to improve customer experience. Using a CDP for eCommerce.

Ecommerce 52

Ecommerce Data Advertising Social Media 52

Fox Metrics

FEBRUARY 23, 2021

Interestingly, an enormous chunk of this data comes from eCommerce transactions. These data present a unique opportunity for eCommerce companies to get insight into their customers’ behavior. Ecommerce giants like Amazon are leveraging data to improve customer experience. Using a CDP for eCommerce.

Ecommerce 52

Ecommerce Data Advertising Social Media 52

transcosmos Information Systems

AUGUST 29, 2016

Paul Greenberg , the president of The 56 Group and the author of CRM at the Speed of Light, sums it up in a simple sentence, “If a customer likes you and continues to like you, they will do business with you. Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support.

Ecommerce 78

Ecommerce e-support How To Poor Customer Service 78

Comm100

FEBRUARY 25, 2020

This is becoming increasingly common as social media has become a platform to complain and publicly shame the brand in hopes of finding a resolution faster than the email support ticket they just sent. Leverage your CRM data. Any new data can be fed back into this database, ensuring an ongoing, up-to-date view of your customer.

Social Media 130

Social Media Omni-Channel CRM B2B 130

Oracle

MAY 15, 2018

I had dinner with a group of retail ecommerce and digital marketing professionals recently, and things got interesting. While we spent some of the evening talking about promising new tech and what brands want to do with it, it became clear that everyone was still in the wanting stage: thinking about what they’d like to do.

Ecommerce 50

Ecommerce Retail Innovation CRM 50