ChurnZero

FEBRUARY 26, 2021

Put simply, Customer Success does a lot of things for a lot of people. As the customer liaison within an organization, Customer Success must work with virtually every department – which means navigating their unique working style, culture, processes, and priorities. It’s a huge [customer] lifecycle,” says Matt.

Customer Success 59

Customer Success Company Management Roadmap 59

Talkdesk

MAY 23, 2019

We were involved in getting the brands to build their own, so it was build, design and transfer shop. I was huge fan of exercising quality and consistency in the public context of Twitter and Facebook. I think there’s some really, really terrific brands. We were involved in building our own little contact center practice.

Contact Center 44

Contact Center Consulting Groups Brands 44

Russel Lolacher

JUNE 15, 2021

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. The customer calls it “shopping elsewhere.”. The customer sees it as wait time. Try it and see. #cx

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

RapportBoost

DECEMBER 10, 2018

Joining us today would be Tony Medrano; CEO of RapportBoost AI , the leading conversational sales analysis platform for brands that use chips, SMS and messenger tools to engage customers. Brands must know which asset and knowledge they have in order to successfully actually transfer it to a chat bot.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

ClearAction

JANUARY 20, 2020

CXM closes the gap between value proposition and value delivery toward customers’ outcomes. closing the brand-customer gap or matching realities and expectations per customers’ viewpoint). How customers see your contribution to what they want in their life/business. 14) Use Customer Lifetime Value.

Customer Experience 120

Customer Experience Analysis Metrics Customers 120

ClearAction

JANUARY 20, 2020

CXM closes the gap between value proposition and value delivery toward customers’ outcomes. closing the brand-customer gap or matching realities and expectations per customers’ viewpoint). How customers see your contribution to what they want in their life/business. 14) Use Customer Lifetime Value.

Analysis 90

Analysis Metrics Customers Customer Experience Management 90

Stella Connect

NOVEMBER 7, 2017

Voice of Customer Data: Are You Making the Most of Your Investment? Many brands invest a lot of time, money, and energy designing and executing a VoC data collection program. It pains us to think about this scenario, because we know firsthand what voice of customer data programs can do and the growth they can unleash.

Data 40

Data Effort Score Contact Center Voice of Customer 40

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), 2) Make the case : Winning brands win the hearts of their customers. This year’s crop of candidates was quite competitive.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Thematic

SEPTEMBER 22, 2021

Discourse Analysis Discourse analysis is used to get a thorough understanding of the political, cultural and power dynamics that exist in specific situations. Discourse analysis is commonly used by brand strategists who hope to understand why a group of people feel the way they do about a brand or product.

Analysis 111

Analysis Data Feedback NPS 111