Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. When First Timers Make a Second Purchase: 39% of fashion and beauty customers return to make a second purchase within the first month, and 62.5% Read more about gamification in marketing.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Apple Podcasts. Google Podcasts.

Gamification 96

Gamification Loyalty Brands Consulting 96

CSM Magazine

APRIL 3, 2025

For example, platforms like Polygon and Avalanche provide the infrastructure for Web3 companies to offer fast, trustworthy, and cost-efficient customer interactions. Greater Ownership : Digital items are now ownable thanks to NFTs, turning online engagement into assets customers can buy and sell.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

CSM Magazine

MARCH 14, 2025

As consumer habits shift and expectations grow, brands face increasing pressure to create loyalty programs that feel personal, relevant, and rewarding. The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Retently

AUGUST 15, 2024

Key Takeaways CSAT surveys focus on a customer’s immediate feelings about a specific interaction (such as, after a ticket is resolved) or experience with your brand (like, how smoothly a delivery was handled). As a matter of fact, there are about twice as many CSAT tools than NPS available, particularly for brands.

Ecommerce 106

Ecommerce Retail Software Brands 106

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. How to build and grow a digital customer community.

How To 52

How To Roadmap Self Service Gamification 52

Optimove

FEBRUARY 23, 2025

. #1 – The State of CRM Marketing Last year, we described CRM Marketing as an air traffic control system where brands orchestrate millions of customer interactions with precision. For the most sophisticated brands, that analogy still holds. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Michelli Experience

DECEMBER 5, 2017

By contrast, success can have the opposite effect because people often don’t want to risk their success or brand equity to try something new. Customer Experience Excellence and Driving Change. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business. Early Growth.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Gainsight

MARCH 19, 2025

Strategies for keeping communities relevant highlight how active management helps you stay attuned to what your customers value today, not what you assumed they’d want when the community launched months ago. Increased Brand Loyalty. Active, engaging communities foster loyalty. Organic, Authentic Content.

Management 52

Management Gamification Customer Retention Loyalty 52

Optimove

FEBRUARY 12, 2025

The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty. Optimove Insights show that up to 60% of monthly customers may not return for a second purchase.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Gainsight

JANUARY 27, 2025

From reimagining user navigation to fine-tuning taxonomy and boosting engagement with gamification and re-engagement strategies, Kenneth and Revathi have transformed the Community experience into an intuitive, impactful, and undeniably world-class experience.

Management 59

Management Gamification Leadership Strategy 59

BirdEye

DECEMBER 8, 2022

If you don’t know which platforms are available, you may be throwing away opportunities to make your brand a household name. We’ll also help you narrow down your target audience and determine which platforms can help boost your brand and get more followers. Promote content created by your followers with branded hashtags.

Social Media 98

Social Media Brands Video Entertainment 98

Lithium

DECEMBER 10, 2019

Here at Khoros, we have the benefit of working with more than 2,000 global brands on their digital marketing, care, and community strategies, and we’ve aggregated that experience into top trends every brand should know in 2020. One way to increase community engagement is to apply extrinsic motivation strategies like gamification.

Trends 52

Trends Customer Engagement Engagement Gamification 52

CSM Magazine

OCTOBER 21, 2024

Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. Gamification can work wonders here too. Lighting that feels warm but not interrogative. in a wellness shop).

Retail 52

Retail Engagement Customer Experience Tips 52

Michelli Experience

DECEMBER 5, 2017

By contrast, success can have the opposite effect because people often don’t want to risk their success or brand equity to try something new. Customer Experience Excellence and Driving Change. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business. Early Growth.

Gamification 100

Gamification Consulting Study Customer Centricity 100

Optimove

DECEMBER 3, 2024

3 – Scaling Across Sports and Channels Maintaining consistent messaging across brands and channels is critical with the diversity of sports and the growing number of betting platforms. Optimove is well-positioned to help sports book operators engage with their customers in real-time and capitalize on in-play betting.

Sports 52

Sports Gamification How To Tips 52

Lithium

JUNE 6, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. Apple Podcasts. Google Podcasts.

Gamification 52

Gamification Loyalty Brands Consulting 52

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. How to leverage technology for a better customer experience.

Technology 106

Technology Customer Experience Social Media Multi-Channel 106

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

DECEMBER 5, 2017

In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Customers are just starting to use these technologies and it is still too cumbersome to have regular customer engagement through use of these technologies. Gamification.

Self Service 80

Self Service Customer Service Gamification CRM 80

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Lithium

DECEMBER 10, 2019

Here at Khoros, we have the benefit of working with more than 2,000 global brands on their digital marketing, care, and community strategies, and we’ve aggregated that experience into top trends every brand should know in 2020. One way to increase community engagement is to apply extrinsic motivation strategies like gamification.

Trends 40

Trends Customer Engagement Engagement Gamification 40

ECXO

JANUARY 30, 2024

They create a bond between the customer and the business, which can be hard to break. For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. The human brain plays a crucial role in how customers perceive and interact with brands.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

COPC

APRIL 1, 2024

Personalized Agent Training The adoption of digital gamification is a major component of this change. According to The Tech Report’s Gamification Statistics and Facts , 70% of the 2000 leading companies actively use gamification. This approach moves away from traditional methods, making training more engaging and interactive.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

Lithium

JANUARY 28, 2020

Digital Trends for 2020 Every Brand Should Know. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. Gamification.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Digital Trends for 2020 Every Brand Should Know. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. Gamification.

Resources 52

Resources Gamification Measurement Customer Journeys 52

BirdEye

JUNE 15, 2023

Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. A clunky platform can discourage customer participation right from the outset.

Sales 98

Sales Social Media Gamification Brands 98

CSM Magazine

APRIL 15, 2021

Here, he kickstarts the road to recovery with three tips on how to turn your agents into brand ambassadors. Turn Contact Centre Representatives Into Brand Ambassadors. Follow this three-point plan to prepare frontline agents and other customer-facing staff: 1. A successful path to recovery starts from within.

Gamification 52

Gamification eBook Multi-Channel Brands 52

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. She writes about next-generation loyalty programs and how they can enhance customer experience.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

CSM Magazine

SEPTEMBER 8, 2023

Thus, by understanding individual needs and preferences, companies can build lasting relationships with their customers. Gamification is like the sprinkle of excitement atop the cake of shopping. It makes the experience fun, engaging, and, most importantly, rewarding. And remember, always prioritize customer feedback.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

ProProfs Chat

SEPTEMBER 20, 2019

Bad customer service has become a major business problem today. It weakens the roots of even a great business and well-known brand. . Following a trip made from Chicago to Paris, Hasan Syed, one of the customers, was frustrated at British Airways’ inability to tackle the issue of lost luggage. Builds Better Brand Equity.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

Clicktools

JUNE 29, 2017

I discussed why using gaming ideas and peer encouragement and competition could support your overall goals around customer experience in part 1. Gamification is really about motivation, rewards and trust! When it comes to customer support, the rewards others have earned show me to trust their expertise in solving my problems.

Gamification 56

Gamification Self Service Customers Loyalty 56

Influitive

JUNE 2, 2015

That’s why Angela Higgins , Manager, Customer Engagement at Code42, made getting high-quality customer reviews a top priority. Code42’s thousands of happy and highly vocal customers are one of our strongest market differentiators,” said Angela. Our IT customers love the gamification aspects in our hub,” said Angela.

B2B 72

B2B Tips Gamification Study 72

CSM Magazine

DECEMBER 22, 2023

These eye-catching marketing strategies can make a significant impact on the consumer by grabbing attention, reinforcing brand recognition, or inviting interaction with a product or service. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Strategy Marketing Gamification 52

InteractionMetrics

FEBRUARY 20, 2025

Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. Leverage social media surveys.

NPS 52

NPS Net Promoter Score Strategy How To 52