Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

delighted

FEBRUARY 22, 2022

The customer experience (CX) space is relatively new – those courageous enough to take the reins of a young CX program at a growing company are often an army of one, with limited headcount and even fewer resources. Who is most engaged and willing to promote the brand or purchase again? So where does the manager of a CX program start?

Customer Experience 91

Customer Experience Net Promoter Score Self Service Handbook 91

Thematic

OCTOBER 8, 2024

They allow you to rapidly analyze large quantities of data in one place and to better understand how your customers feel about your brand through sentiment analysis. of marketers reporting that VoC programs increased their customer retention, this type of data is great for understanding brand loyalty.

Analytics 62

Analytics Tools Feedback Handbook 62

Thematic

OCTOBER 7, 2024

A robust Voice of the Customer (VoC) strategy is no longer optional. By actively listening and strategically acting on customer insights, you can transform feedback into powerful business growth. Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Kustomer

MARCH 10, 2022

We find that so many leaders fail to be customer-focused and often lack the tools necessary to be effective. Life doesn’t come with a handbook and no one can predict catastrophic world events that alter the course of business forever. They’ll produce better experiences for your customers.”. Defying the Odds in Crazy Times.

Customer Service 95

Customer Service Self Service Handbook Policies 95

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. She is now Chief Customer Officer at ClearAction Continuum.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

JULY 23, 2019

Without data and market research , you wouldn’t be able to provide a great employee, brand, product, or customer experience because you couldn’t understand how to accomplish it. She works with more than 100 consultants, who all aim to advance customer insights through research excellence.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32