Brands Customer Relationship Management Tourism 
Talkdesk
MARCH 17, 2020
travel and tourism industry at least $24 billion in foreign spending alone. This developing crisis is wreaking havoc on contact centers who are now struggling to keep up with a sudden influx of inquiries and cancelations while simultaneously strategizing on ways to keep customers informed, engaged and loyal.
Customer Guru
AUGUST 21, 2018
With an expertise in customer service and experience trends, customer retention, employee engagement, and the like, DiJulius has worked with several brands such as The Ritz-Carlton, Starbucks, Nordstrom, and many more. John is an “Ex-Disney Guy” and Customer Experience Coach. John Formica Follow @JohnFormica.
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LoyaltyPlus
MAY 18, 2020
However, the year so far has placed the world in a position few could have ever predicted – the new normal characterised by social distancing, selective buying with limited choice and decisions almost entirely based on brand recognition and loyalty rewards.
LoyaltyPlus
MAY 18, 2020
However, the year so far has placed the world in a position few could have ever predicted – the new normal characterised by social distancing, selective buying with limited choice and decisions almost entirely based on brand recognition and loyalty rewards.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.
Storyminers
JULY 6, 2020
His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. A Global Guru poll established him as one of the top ‘Customer Service Gurus’ in the world.
LoyaltyPlus
JUNE 12, 2022
Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. For instance, a campaign management wizard can assist the hotel to introduce personalised content and offers as part of its brand engagement strategy.
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