Calabrio

OCTOBER 15, 2019

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. Radial anticipates material savings this year based on reducing repeat calls and hitting customer metric targets.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Gainsight

MARCH 19, 2025

Increased Brand Loyalty. When customers feel heard and valued, they become advocates. Plus, a strong community boosts customer retention, directly enhancing customer lifetime value. Vibrant communities create organic content that boosts your SEO and highlights your brand in relatable, genuine ways.

Management 52

Management Gamification Customer Retention Loyalty 52

ProProfs Chat

APRIL 25, 2019

Well, one answer to that question is to make more sales, and no doubt that is important, another answer to that is customer retention. And what exactly is customer retention? No points for guessing, retain customers. Offer Customers Testimonials and Use Cases During the Sales Process.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

SurveySparrow

FEBRUARY 22, 2024

Customer retention is one of the crucial aspects of business. Since it’s plain as sky that it’s harder to acquire a new customer than to retain one, most companies go retention. Now, the next hurdle is finding the apt tool or software to help with retention. And that’s probably why you are here, right?

Customer Retention 52

Customer Retention Software Gamification e-support 52

ChurnZero

MARCH 7, 2025

An active digital customer community is a competitive advantage for any B2B SaaS company. Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. How to build and grow a digital customer community.

How To 52

How To Roadmap Self Service Gamification 52

SurveySensum

SEPTEMBER 21, 2023

This strategic move resulted in doubling their business, showcasing the power of leveraging customer retention to drive growth. Well, acquiring new customers can costs you five times more than keeping the ones you have. So, customer retention is indeed crucial. What is the Customer Retention Rate?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

ProProfs Chat

SEPTEMBER 9, 2020

“How do we get ardent customers for our brand?”. If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. Before turning into global names, brands like Starbucks and Amazon might have faced the same challenge. Why Is There A Buzz Around Customer Loyalty?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

SurveySparrow

JANUARY 14, 2020

Because there are plenty of options for your customers and a small slip from your side can make them leave you. This is why you need to have a customer retention plan in place. The importance of customer retention cannot be explained in one or two sentences. What is customer retention? Saves money.

Customer Retention 52

Customer Retention Gamification Loyalty Programs Feedback 52

ECXO

JANUARY 30, 2024

They create a bond between the customer and the business, which can be hard to break. For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. The human brain plays a crucial role in how customers perceive and interact with brands.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

ProProfs Chat

SEPTEMBER 20, 2019

Bad customer service has become a major business problem today. It weakens the roots of even a great business and well-known brand. . Following a trip made from Chicago to Paris, Hasan Syed, one of the customers, was frustrated at British Airways’ inability to tackle the issue of lost luggage. Improves Customer Retention Rate.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. This approach can make training more engaging and enjoyable, which can lead to better retention and application of the learned skills.

Contact Center 84

Contact Center Gamification Training Customer Satisfaction 84

BirdEye

JUNE 15, 2023

Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. A clunky platform can discourage customer participation right from the outset.

Sales 98

Sales Social Media Gamification Brands 98

Optimove

DECEMBER 7, 2023

By focusing on factors such as initial purchase quantity and efficient return management, you can enhance the customer experience and cultivate lasting relationships that extend well beyond the peak holiday shopping season. Focus on increasing the number of items your first-time customers add to their carts.

Loyalty 75

Loyalty How To Gamification Policies 75

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. A majority (84%) say that when customer service is able to solve a problem for them it strengthens their emotional connection to the brand.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

ChurnZero

MAY 4, 2023

According to Higher Logic , a customer community can improve engagement rates by up to 21%. Further, two-thirds of companies (66%) with an online community say it has a positive “impact on customer retention.” Tips for building an online customer community At ChurnZero, we take pride in following our own CS advice.

Tips 98

Tips Gamification Feedback Customer Success 98

InteractionMetrics

FEBRUARY 20, 2025

Your Net Promoter Score (NPS) isntjust another numberits a direct reflection of customer trust and customer loyalty. A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. Leverage social media surveys.

NPS 52

NPS Net Promoter Score Strategy How To 52

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

Customer Service 66

Customer Service Net Promoter Score Loyalty Programs Gamification 66

inSided

OCTOBER 2, 2019

That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) I know what you are thinking, what has self-service got to do with increasing customer retention? at the forefront of your overall business goals.

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

Playvox

APRIL 27, 2023

Leverage advanced analytics to gauge metrics such as customer retention rates and employee productivity. Use analytics to measure CX to maintain or exceed customer expectations and brand standards. The gamification software Kahoot!, Step 3: Once you have rolled out the new channel, monitor the results.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52

Retently

APRIL 18, 2024

Analyzing in-app NPS survey data enables companies to identify customer satisfaction trends, benchmark against the industry, and turn feedback into action, impacting product improvements and customer retention strategies. Make sure the language matches the tone and style of the brand. What’s NPS All About?

NPS 78

NPS Survey Net Promoter Score Effort Score 78

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. We use gamification in community a lot.

Customer Success 98

Customer Success Effort Score Self Service Tools 98

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

SurveySensum

JULY 9, 2024

Customer Retention Did you know that 21% of Starbucks customers return within three days, with 10% returning within just one day? Starbucks is certainly excelling at the customer retention game. Customers earn stars for every dollar they spend, which can then be redeemed for free drinks, treats, etc.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

Retently

APRIL 5, 2024

Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Strategy Customer Experience 78

BirdEye

APRIL 12, 2023

That’s where Customer Relationship Management (CRM) comes in. CRM software helps drive sales growth by helping the business manage customer relationships, build customer loyalty, and enhance the overall brand image. This CRM’s gamification feature keeps your reps motivated and focused on quota.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

SurveySensum

APRIL 30, 2020

The success of NPS lies in the fact that your current customers stay with your brand while helping you get more business year on year. Recent research has confirmed that “60% of new customer leads are referred by fans of the brands”. The question itself creates an emotional bond between you and your customer.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

Bold360

JULY 13, 2017

Multichannel and omnichannel might be this decade’s buzzwords, but that doesn’t mean they aren’t also essential to success for both your business and customers. In the simplest terms, let’s look at the differences between the two, and the brands to follow when it comes to making a success of your own business strategy.

Omni-Channel 56

Omni-Channel Multi-Channel Advertising Social Media 56

Clicktools

MAY 30, 2017

The point of this post, however, is to underscore the growing amount of data that shows why cultivating customers who re-buy , and equally importantly, recommend your products is the holy grail of business and brand success. Here are five tips to retaining customers the right way: Clean up the C-suite.

Gamification 40

Gamification Customer Centricity Customer Retention Financial 40

SurveySensum

OCTOBER 12, 2023

Not only that but with SurveySensum you get the best customer support in just 2 hours (which resulted in 98% customer retention. Qualtrics Qualtrics is the second InMoment alternative that specializes in collecting, analyzing, and acting on customer, employee, product, and brand experience data.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

JULY 14, 2020

Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. Jay Nathan – Founder of Customer Imperative and Gain Grow Retain.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySensum

SEPTEMBER 15, 2023

Boost Customer Satisfaction with CSAT Surveys – Sign Up for Free 2. It uses gamification to encourage participation and gather valuable insights from B2B clients. NiceReply NiceReply is the simplest and easy-to-use customer feedback tool.

B2B 52

B2B Tools Feedback Comparison 52

ProProfs Chat

SEPTEMBER 17, 2021

Hence, your happy customers talk good about you, leading to an increase in your brand image. It ensures that you know your employees’ pulse at every stage of their experience with your brand. According to the Cvent report , highly engaged employees can increase the average customer retention rate by 18%.

Employee Experience 52

Employee Experience Gamification e-support Survey 52

SurveySensum

NOVEMBER 10, 2023

Measure and improve customer satisfaction by collecting user opinions and addressing their concerns. Gather valuable insights into how users perceive your brand – are they happy or dissatisfied with their interactions with your website? Customization: Check if the tool allows for customization to match your business’ branding.

User Experience 52

User Experience Tools Feedback Analysis 52

SurveySensum

SEPTEMBER 5, 2023

These satisfied users aka promoters enthusiastically recommend your software to others, driving customer acquisition for your business. By prioritizing an outstanding customer experience, you not only boost SaaS customer retention but also harness the promotional power of your satisfied users, ultimately growing your business.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

ChurnZero

AUGUST 13, 2021

During the webinar, we discuss: What a Customer Success tech stack is and why you should care. The technology that drives a successful digital-led Customer Success program. How to optimize customer retention with a comprehensive Customer Success tech stack. We use gamification in community a lot.

Customer Success 52

Customer Success Effort Score Self Service Tools 52

SurveySparrow

MARCH 19, 2021

But I’m still seeing customers going away every month, damn it.” . “We The complete team is doing their best to keep our customers satisfied. But without the right tools, it’s impossible to achieve our customer retention targets.” Customer Support: The right way. We need more efficient tools.

Tools 52

Tools Social Media CRM Customers 52