Thematic

OCTOBER 7, 2024

Despite the fact that 95% of companies gather customer feedback, only 10% actively use these insights to make meaningful improvements. Download VoC Handbook Voice of Customer Made Easy: The Professionals’ VoC Handbook Written by a CX expert, this handbook simplifies VoC strategies and helps you get the most from customer feedback.

Voice of Customer 62

Voice of Customer Strategy Social Media Handbook 62

Comm100

NOVEMBER 5, 2020

Provide consistency – For your customers, being told two different things by two different agents is very frustrating. With an internal knowledge base, companies can count on a consistent brand voice, accurate delivery, and responses that have been consistently formatted for different customer service platforms.

Knowledge Base 130

Knowledge Base Omni-Channel Software Handbook 130

ProProfs Chat

JUNE 30, 2020

It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

MARCH 31, 2017

Employees at these companies are absolutely obsessed with customer service. They take pride in their brand, support their coworkers, and go out of their way to help customers. This might lull you into thinking you can create a customer service mantra for your organization and Presto! Procedures.

Handbook 48

Handbook How To Culture Loyalty Programs 48

LiveChat

FEBRUARY 15, 2019

A dedicated module on soft skills will go a long way in pacifying angry customers and treating them with the TLC they deserve. Develop a “living” Customer Service Handbook with continuous updates about your newest offerings, a section with unique customer complaints and solutions for them etc.

Customer Service 34

Customer Service Handbook Chatbots Customer Service Representative 34

Kustomer

SEPTEMBER 6, 2018

Michael is the Principal and founder of the consultancy The Pace of Service , which helps organizations to realize the full benefit of Customer Service, Social Business, Business Process Management, and People Leadership. There he’s worked with some amazing brands like Tory Burch, David Yurman, and Rue La La among many others.

Exercises 43

Exercises Handbook e-support Contact Center 43

LiveChat

JUNE 15, 2015

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to motivating and training customer service representatives? Is it only for business owners or is it also for customer service agents?

Retail 28

Retail Handbook Customer Centricity Customers 28