Oracle

FEBRUARY 21, 2020

Conversations are at the heart of every customer experience and allow customers to engage with your brand, from browsing and researching to engaging in marketing campaigns or sales discussions, driving purchase decisions, and engaging in post-sales. Amazing Tales from Inspiring Customer Service Leaders.

Customer Service 62

Customer Service Roadmap Hospitality Conference 62

Solvvy

JULY 13, 2022

Automating customer service is creating processes that reduce the work that humans do to provide answers, advice, or assistance to your customers. For example: Customer Self-Service. Many companies are concerned that using automated customer service tools will eliminate person-to-person contact.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90

ChurnZero

JULY 31, 2020

As you can imagine, this kind of a detailed, concise, and transparent onboarding roadmap motivates users to complete the process instead of ‘abandoning’ it mid-way. Offer Real-Time Support for Boosting your Rate of Return Customers. In today’s age, reducing customer churn is as important as acquiring new customers.

Customer Experience 64

Customer Experience Customer Retention Feedback Customers 64

SmartKarrot

FEBRUARY 4, 2022

This is the reason most of the growing SaaS businesses are turning towards Customer Success Managers (CSMs). Before jumping on the topic of the importance of Customer Success Managers (CSMs) in the SaaS World, let us first understand Customer Success and the importance of Customer Success in SaaS businesses briefly.

Customer Success 10

Customer Success Management Roadmap Advertising 10

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. Goodman shows you how to develop and implement a good customer service strategy with the cutting-edge tools at your disposal.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Call Center Pros

AUGUST 27, 2018

We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. Take a look at this book list to learn from the experts about customer service and customer success.

Customer Service 40

Customer Service Call Center Loyalty Customer Service Strategies 40

SmartKarrot

SEPTEMBER 8, 2021

This book should be a must on your book shelf as it brings home the pertinence of Customer Experience (CX) and gives business a roadmap for getting it right. The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience. By Dan Gingiss. contact-form-7].

Customer Experience 11

Customer Experience Social Media Customer Journeys Customers 11