ShepHyken

JANUARY 5, 2025

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart. Every customer wants to feel like you care and appreciate them.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

ShepHyken

NOVEMBER 11, 2024

The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” My Comment: In addition to quality customer service, the quality of a product is also an important part of the customer experience.

Customer Service 69

Customer Service Survey Tips Retail 69

ShepHyken

OCTOBER 22, 2021

He shares six ways companies and their brands can deliver an exceptional customer experience. Companies and their brands are no longer built through advertising but through experiences, and these experiences are customer-driven.? . Empower Your Service Team. Continue to Evolve.

Tips 150

Tips Customer Experience Management Return on Investment 150

Stella Connect

JANUARY 20, 2022

Looking for ideas for how to create the best customer service training program for your contact center? After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78

ShepHyken

DECEMBER 26, 2023

Get customers to feel connected to you because they know you care. Or when a company or brand delivers a great experience, but then the next time, it’s just okay. Consistency creates confidence, and confidence can lead to customer loyalty. Connect with Shep on LinkedIn.

Customer Service 162

Customer Service Tips Guidelines Policies 162

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

ShepHyken

DECEMBER 9, 2024

My Comment: We kick off this weeks Top Five roundup with an article from Tomas Hult, professor at the Broad College of Business at Michigan State University and a part of the leadership team of the American Customer Satisfaction Index. Can Your Customer Service Make a Sale? Including my tip, there are 12 great ideas.

Customer Service 73

Customer Service Ecommerce Self Service Omni-Channel 73

ShepHyken

DECEMBER 1, 2024

16 Big Trends In Marketing That May Soon Be On Their Way Out by Forbes Councils Member (Forbes) Marketing strategies rooted in fleeting digital trends can become obsolete faster than companies can adapt their long-term brand narratives. I’m honored they included one of my ideas, and you’ll be glad you took the time to read the other nine.

Customer Journeys 76

Customer Journeys Customer Service Trends Social Media 76

ShepHyken

MARCH 24, 2025

We interviewed more than 1,000 customers for my annual customer experience research and found that 77% of them say ratings and reviews help them decide to make a purchase. So, companies should do everything they can to ensure their reviews are legitimate, and that includes how a company/brand responds to the review.

Customer Service 73

Customer Service Healthcare Loyalty Video 73

ShepHyken

DECEMBER 24, 2024

EVERY interaction your customers experience. Based on the experiences customers have with the best customer-focused brands, they continue to get smarter about CX and will demand more from you. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

Customer Experience 90

Customer Experience Sports Customer Service Training Video 90

Stella Connect

JANUARY 12, 2022

Customer service is one of the most significant differentiators between your brand and the competition, but its success solely depends on the performance of agents on the front lines — which is why your training program needs to include initiatives that improve agent engagement.

Customer Service Training 69

Customer Service Training Training Engagement Customer Service 69

ShepHyken

DECEMBER 31, 2024

Id be Captain Amazing, working with clients who want to create amazing customer and employee experiences. Anything less than a consistent experience erodes confidence and trust in the company or brand. Whats your favorite metric to measure customer success? Whats the biggest CX challenge businesses face today? Consistency.

Customer Experience 92

Customer Experience Metrics NPS Customer Service Training 92

ShepHyken

OCTOBER 27, 2024

Businesses that can adapt to these changes are not just improving customer experience—they’re future-proofing their brand. My Comment: I like this article, which shares some of the big trends in customer service and CX, tells us why and then suggests what we might do with the information.

Customer Service 79

Customer Service Social Media B2B Chatbots 79

CSM Magazine

MAY 14, 2024

Customer service often becomes the battleground where loyalty is won, and brands are differentiated. The saying “the customer is always right” has evolved into recognizing customer service as a crucial aspect of every business.

Customer Service Training 52

Customer Service Training Training Customer Service Customer Service Representative 52

ShepHyken

FEBRUARY 14, 2022

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. One of the most important parts of this process is making sure that you’re asking customers the right questions. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

Customer Service 125

Customer Service Customer Service Training Policies Loyalty 125

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

ShepHyken

MAY 24, 2021

How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. There are many ways to let customers know you appreciate them, and this article covers most of them, along with some expert opinions from other successful business people. Here are my top five picks from last week.

Customer Service 159

Customer Service Customer Retention Loyalty Retail 159

ShepHyken

APRIL 26, 2021

My comment: One of the compelling propositions for our clients interested in our customer service training programs is that that customer service doesn’t cost. One of the main points is that customer service is becoming the face of a brand. Think about that! Thank you MattsenKumar!).

Customer Service 140

Customer Service Loyalty Programs Social Media Contact Center 140

ShepHyken

MARCH 8, 2021

They build brands. My Comment: Customer Experience (CX) is marketing. 16 Tips For Boosting Customer Satisfaction With Happier Employees by Forbes Coaches Council. Forbes) 16 members of Forbes Coaches Council shared their best tips for business owners to start improving customer satisfaction with happier employees.

Customer Service 145

Customer Service Airlines Hospitality Infographics 145

LiveChat

SEPTEMBER 1, 2016

The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. Agents that are not trained will often feel that their skills are not that valuable, leading to higher turnover rates.

Customer Service Training 47

Customer Service Training Training Customer Service Tips 47

ShepHyken

APRIL 5, 2021

Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. TotalRetail) Customer service will continue to be a key differentiator in 2021 and beyond, and it’s therefore vital that brands meet the rising expectations of their customers. That’s just too soon.

Customer Service 127

Customer Service Self Service Contact Center Tips 127

ShepHyken

DECEMBER 21, 2020

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. million customers. My Comment: Time to learn from another hot brand.

Customer Service 123

Customer Service Airlines Tips Customer Service Strategies 123

ShepHyken

SEPTEMBER 13, 2021

What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 156

Customer Service B2C B2B Customer Retention 156

ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty.

Customer Service 135

Customer Service Effort Score e-support Chatbots 135

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Many of these videos provide excellent general tips for customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Many of these videos provide excellent general tips for customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ShepHyken

JANUARY 7, 2025

The Secret to eBay’s Phenomenal Customer Experience with Derek Allgood : I had the pleasure of interviewing Allgood, eBays VP of global CX. Hearing from the guy in charge of CX for a globally recognized brand is fascinating! A Company Culture of Good with Chad Jensen : What is TCC? Connect with Shep on LinkedIn.

Retail 79

Retail Video Customer Confidence Culture 79

Comm100

FEBRUARY 23, 2021

While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Here are our top tips for small businesses to provide excellent customer support, no matter the team size or industry. Tips for video chat: – Avoid plug-ins.

Customer Service 130

Customer Service Self Service Social Media Knowledge Base 130

ShepHyken

OCTOBER 3, 2016

Southwest Airlines Puts Its Heart Into The Customer Experience by Stan Phelps. Purple Goldfish) Two years ago Southwest Airlines launched new branding for the airline. The heart is now more prominent in the branding. 4 Smart Tips To Improve Customer Retention at Your Startup by Sheila Eugenio. One thing stands out.

Airlines 124

Airlines Customer Service Infographics Customer Retention 124

ShepHyken

JULY 8, 2019

(Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. These firms do many things poorly, but a bizarre interaction with my current internet provider uncovered a brand new customer experience failure. That’s months away.

Customer Service 120

Customer Service Social Media Customer Experience Professionals Customer Care 120

ShepHyken

SEPTEMBER 6, 2021

After the author shares the story, he offers commentary about why what this brand did (Lego) was so successful. Customer Service is SO Annoying (Tips to Make it Less So) by Jim Gilbert. As the author points out, this is really an article about great customer service, and he shares a number of solid tips on how to do so.

Customer Service 27

Customer Service Effort Score Net Promoter Score Contact Center 27

Comm100

MAY 10, 2018

Complaints can also help companies identify any outdated or erroneous information that is being made available to customers. By examining customer complaints, businesses can improve customer service training. How Can You Best Take Advantage of Customer Complaints? Customer complaints are a lot of things.

Customers 229

Customers eBook Policies Customer Service Training 229

ShepHyken

JUNE 3, 2019

10 Ways to Improve Your Customer Experience (CX) by Diana Kaemingk. Qualtrics) If you’re ready to improve your customer experience, check out these 10 tips. Here’s a good “Top Ten” type of list to help you improve your customer experience. Customers are getting survey fatigue. Which-50) Who do you trust?

Customer Service 121

Customer Service Social Media Survey Customer Confidence 121

ShepHyken

JULY 22, 2019

Each week I read a number of customer service and customer experience articles from various resources. 8 Tips for Improving Social Media Customer Service by Fara Haron. 14 ways to deliver a great customer experience – and more. 5 Tips For Turning Customers Into Brand Storytellers by Esther Choy.

Social Media 120

Social Media Customer Service Trends Tips 120

ShepHyken

FEBRUARY 28, 2023

There is a trust gap between customers and the companies and brands they do business with. The two questions to ask that will define this gap are: Do you think your customers trust you? This is opinion.) Do your customers trust you? If you think your customers trust you, that’s a 100% score.

Chief Customer Officer 125

Chief Customer Officer Effort Score Policies Customer Service Training 125

ShepHyken

JUNE 24, 2019

Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. My Comment: Here is a great testimonial to the combination of a great customer experience and product.

Customer Service 118

Customer Service Poor Customer Service Tips Hotels 118

ShepHyken

MAY 16, 2023

This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 122

Customer Service Advertising Sales Customer Service Training 122