InMoment XI

OCTOBER 29, 2024

In fact, 64% of loyal customers are more likely to purchase frequently, and 31% are willing to spend more to stay with their brand of choice. Price-loyal customers love your brand because of your pricing. Truly loyal customers love your brand in every sense. A loyal customer is a valuable asset to your business.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

Comm100

OCTOBER 13, 2024

The gaming industry is evolving rapidly, and staying ahead requires more than just keeping up with the latest games—it means adapting to how players interact with brands and each other. Request a demo today. Want to know how Comm100 can help you?

Self Service 130

Self Service Chatbots Social Media Wait Times 130

InMoment XI

OCTOBER 30, 2024

Customers who feel valued are more inclined to renew policies and become loyal brand advocates. It gives insurance brands a leg-up on the competition. It boosts the insurer’s brand reputation. As a result, good customer experiences enhance an insurer’s brand reputation management efforts. Streamline workflows.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

InMoment XI

DECEMBER 5, 2024

Competitive edge over financial institutions as a result of consistently high member satisfaction leading to positive brand image. This report examines in great detail the reviews and ratings data of today’s top financial service brands. Schedule a reputation management demo today to see how you can get started!

Management 195

Management Social Media Financial Banking 195

BirdEye

MARCH 27, 2025

When a crisis hits, how a brand responds can make or break its reputation, influencing customer trust, market value, and long-term success. Every brand must be prepared to navigate unexpected challenges, from global giants to emerging startups, with a well-planned approach. This is where brand crisis management comes into play.

Examples 52

Examples Brands Management Airlines 52

InMoment XI

NOVEMBER 5, 2024

As a result, there is a good amount of user-generated data that can impact your brand reputation. It’s also important to focus on brand reputation management , as positive reviews improve your chances of appearing on Siri search results. It also supports brand consistency by ensuring uniform information across all regions.

Connections 195

Connections Software Social Media Analysis 195

InMoment XI

NOVEMBER 18, 2024

Furthermore, when researching a brand or product, most consumers prefer to do their own research rather than speak to a human. Qualtrics Known for its experience management platform, Qualtrics enables businesses to collect and analyze customer, employee, product, and brand experience data. References HubSpot. Accessed 11/13/2024.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

OCTOBER 24, 2024

Did you know that brands that invested in customer engagement saw an average revenue increase of 68%, with top-performing brands realizing a 123% increase in revenue? With acquisition costs at an all-time high, it has never been more important to engage your customers in a way that makes them lifelong fans of your brand.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

NOVEMBER 7, 2024

This allows your brand to keep up with customer expectations 24/7. Advanced analytics features, like sentiment analysis and feedback segmentation, allow brands to uncover deep insights and make impactful, real-time improvements. These targeted surveys help brands gather timely customer feedback at critical touch points.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

OCTOBER 14, 2024

You have to remember that your customers interact with your brand to achieve their own specific goals. Negative Brand Equity Moreover, dissatisfied customers who feel like the business is simply collecting feedback for its own sake without acting on it are likely to become less loyal over time. References SurveyMonkey.

Survey 195

Survey How To Hospitality Feedback 195

Comm100

DECEMBER 10, 2024

Proactive outreach not only keeps your brand top of mind but also strengthens player loyalty by showing that your connection goes beyond transactions. Its one of the most effective ways for conversational marketing and can go a long way in establishing a brand image. Request a demo today Request Demo 5.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

TechSee

FEBRUARY 10, 2025

They interpret each customer’s unique situation, respond in their preferred channel (voice, chat, video), and ensure your brand delivers a memorable, human-centered experience at scale. Sophie AI picks what works best for the individual user and your brand, based on real-time context and past interactions. Visual troubleshooting?

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

InMoment XI

NOVEMBER 22, 2024

It enhances brand reputation and lead generation. This feedback supports brand reputation management efforts, attracting high-quality prospects. A high rate indicates strong engagement with your product and loyalty to your brand. See how InMoment can elevate your CX efforts by scheduling a demo today! Sources Zendesk.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

InMoment XI

JANUARY 27, 2025

The truth is, customers calling your call center dont just have an issue they want you to resolvethey have a relationship with your brand that matters enough to them to raise that issue. For that customer, your brand isnt just another apparel warehouseyoure their fashion consultant, style authority, and default choice for wardrobe-building.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

InMoment XI

APRIL 6, 2022

Your customers’ journey can drastically affect how your customers experience your company—and whether or not they eventually become loyal to your brand. They’ll still be weighing options and researching what suits them best, but this stage is a great place to use content to showcase your brand. Wondering how to get started?

Customer Journeys 387

Customer Journeys Touchpoint Customers Loyalty 387

BirdEye

MARCH 27, 2025

Your Instagram username is more than just a handleits your brands digital first impression. Yet many businesses overlook this step and choose usernames that are hard to remember, unsearchable on social media platforms, or dont align with their brand identity. Looking for Instagram username ideas?

Brands 52

Brands Tips Social Media Examples 52

InMoment XI

OCTOBER 23, 2024

Without managing this customer experience properly, you risk losing clients, failing to acquire new ones, and creating a negative public image for your brand. It enables you to boost your brand reputation. InMoment’s brand reputation management tools help track customer sentiment in real time and identify new areas for improvement.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 26, 2024

A customer journey map is a visual representation of the journey a customer has with a company’s brand, products, services, and people. Day-in-the-Life Purpose: The day-in-the-life customer journey map takes a broader view of the customer’s life beyond their interactions with your brand. What is Customer Journey Mapping?

Customer Journeys 195

Customer Journeys Customer Experience Strategy Touchpoint 195

InMoment XI

OCTOBER 17, 2024

With the help of the tried-and-tested customer feedback questionnaire, businesses can take the first step toward boosting satisfaction, retention, and brand reputation. For instance, a customer satisfaction survey presents a list of specific questions to customers to gauge their satisfaction levels with your brand. References Zippia.

Feedback 195

Feedback Effort Score Survey Customers 195

InMoment XI

FEBRUARY 12, 2025

Over 75% of customers trust online reviews if they’re positive, they’re more than likely to improve potential customers’ perception of your brand and increase traffic to your physical locations. Positive reviews are one of the most powerful tools in your arsenal.

Tips 221

Tips Feedback Retail Social Media 221

InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews support your brand reputation management strategy. A stream of 5-star reviews from customers helps showcase the best that your brand has to offer. It encourages customer engagement and fosters a sense of community around your brand.

Examples 195

Examples Brands Strategy How To 195

Calabrio

MARCH 25, 2025

Social listening tools, on the other hand, monitor social media platforms and online forums to capture unstructured feedback and brand mentions. They help businesses understand how customers interact with their brand at each stage, from initial awareness to post-purchase support.

Software 130

Software Customer Journeys Tools Contact Center 130

InMoment XI

AUGUST 20, 2024

It involves managing the firm’s brand, and ensuring that the public, clients, and the media perceive the firm as a trustworthy and competent entity. Creating content that will be useful to prospective clients and current clients is a great way to increase your brand equity and overall reputation. References ilawyermarketing.

Management 369

Management Social Media Report Industry 369

TechSee

DECEMBER 3, 2024

Building customer confidence : When customers can “see” the solution as it’s happening, they trust the process—and the brand—more. Schedule a demo now! Simplifying complexity : Step-by-step visual guidance demystifies even the most intricate setups or repairs. To put it simply, it works. The result?

Customer Experience 124

Customer Experience Virtual Agent Competitive Advantage Customer Satisfaction 124

ECXO

MARCH 6, 2025

For example, top companies define a concise CX aspiration aligned to their brand promise such as being the easiest partner to do business with, or providing a truly consultative, trusted advisor relationship and ensure it ties directly to business objectives. This vision serves as a North Star that guides the entire program.

B2B 339

B2B Customer Journeys How To Effort Score 339

Comm100

FEBRUARY 11, 2025

Much like the worlds leading brands, universities must rethink the student journey, applying lessons from customer-centric companies that excel at personalization, responsiveness, and proactive support. Request a personalized demo and experience it firsthand. Request a personalized demo today Request Demo The post Student Support 2.0:

Self Service 130

Self Service Chatbots Knowledge Base Financial 130

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. Let’s dive in! What’s driving this growth?

Ecommerce 144

Ecommerce Retail Social Media Technology 144

TechSee

JANUARY 19, 2025

Increased Net Promoter Score (NPS): A smoother service experience translates into customers who are more likely to recommend your brand. Book a demo here , we look forward to speaking with you. Conclusion Orchestration is a game-changer. Want to know more about how Sophie AI’s Orchestration can help improve your performance?

Net Promoter Score 109

Net Promoter Score Average Handle Time Chatbots NPS 109

Calabrio

MARCH 25, 2025

And, after having a negative experience with a chatbot, 30% of consumers said they’d simply go to another brand. A well-designed chatbot will mean your customers can chat with your brand with ease, encouraging them to stick around longer and directly benefiting your bottom line. The takeaway?

Chatbots 130

Chatbots Contact Center Self Service Virtual Agent 130

InMoment XI

MARCH 24, 2025

The biggest reason is because users experiences with your brand arent universal; theyre tailored to whichever location or locations the user interacted with. By tailoring customer surveys to individual locations, large brands can more easily zoom into challenges at the location level. But for most brands, execution may be a challenge.

Survey 195

Survey Culture Feedback Customer Satisfaction 195

Calabrio

MARCH 25, 2025

Workforce Management How to Measure, Evaluate, and Improve Call Center Agent Performance Share In today’s competitive business landscape, call center agents serve as the critical frontline, directly shaping customer perceptions and driving brand loyalty. Book a free demo today. With agents themselves, its no different.

Call Center 130

Call Center Measurement Self Service How To 130

InMoment XI

NOVEMBER 19, 2024

Contact Centers In customer service, contact center AI hallucinations can damage brand credibility. A popular instance is Microsoft’s first public demo of Bing AI. These hallucinations can have harmful consequences as they misinterpret the patient’s intent, leading to misdiagnoses and irrelevant treatments.

Contact Center 195

Contact Center Healthcare Training Financial 195

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. Bottom line up front Your brand's online reputation is a business asset. Bottom line up front Your brand's online reputation is a business asset.

Tools 52

Tools Brands Management Multi-Channel 52

InMoment XI

AUGUST 3, 2023

To learn more about how your brand can use unstructured data analytics to drive business success, request a demo here! Embracing unstructured data analytics will not only drive business growth but also position your organization as a customer-centric industry leader.

Analytics 366

Analytics Customer Insights Data Social Media 366

Retently

NOVEMBER 29, 2024

A first impression survey is a short, targeted questionnaire designed to capture those immediate thoughts and feelings customers or users have after interacting with your brand, product, or service for the first time. Research shows that customers form opinions about a brand in as little as 50 milliseconds , that’s barely a blink!

Survey 120

Survey Ecommerce Feedback e-support 120

Calabrio

MARCH 5, 2025

And when research has found 86% of customers will pay a premium for better experiences, at least 1 in 3 will walk away from a brand they love after a single bad experience, and 70% think companies need to improve experienceswell, those people seem to have a point. Some might even say that CX is more important. Boosts in sales performance.

Analytics 130

Analytics Customer Experience Contact Center Effort Score 130

InMoment XI

SEPTEMBER 17, 2024

With younger generations becoming the dominating force in the overall consumer base it is more important than ever to be able to identify their needs and understand how they want to interact with your brand. When a customer is considering, brand recognition is crucial. It also helps improve the customer experience and your brand.

Customer Journeys 195

Customer Journeys Net Promoter Score Self Service Touchpoint 195