BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. We quickly got used to holding everything and everyone at arm’s length – and for many customers, that included the brands they had once been loyal to. Big brands—ones with resources and manpower—were ahead of the game.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

Alida

MARCH 10, 2016

The following is an excerpt from The Enterprise Guide to Customer Intelligence , an ebook that explores the different tactics companies use to gain a deeper understanding of the customer. Get your copy of the ebook to learn more. What is customer intelligence—and how can it transform your brand? Those voices have an impact.

Sales 172

Sales eBook Study Social Media 172

Experience Investigators by 360Connext

DECEMBER 10, 2024

Customer experience management, or CXM, is the process of understanding and managing your customers interactions with your brand to create positive experiences at every touchpoint. Touchpoints are where your customers interact with your brand. Dont worry: It does get easier with a solid strategy!) Showcase efficiency gains.

ROI 143

ROI Customer Experience Customer Journeys Effort Score 143

C3Centricity

MARCH 18, 2020

I’ve worked in or with marketing teams for almost my whole career and I am passionate about brand building. I don’t mean just their demographics, but what, where and how they use or consume your brand and the category in which you are competing. brand #Marketing #Avatar #Persona Click To Tweet. What does your brand stand for?

Marketing 240

Marketing Advertising Brands Consumers 240

Comm100

MAY 19, 2020

Increase sales. Increased Sales. Studies have shown time and time again that live chat helps to increase sales – and companies are reaping the benefits. These numbers make one thing clear: live chat is effective in generating leads and making sales. Improve customer service and loyalty. Faster problem resolution.

Competitive Advantage 279

Competitive Advantage eBook Report Loyalty 279

InMoment XI

AUGUST 22, 2022

Some customers come back again to the same sales person because they have an excellent relationship and know that the experience they receive will be just as excellent. These customers will likely follow that sales person to their next dealership should they decide to move on. Check out this free eBook!

Employee Experience 195

Employee Experience eBook Employee Engagement Call Center 195

Optimove

OCTOBER 14, 2024

By October, over half of consumers expect to feel overwhelmed by brand messaging, putting retailers at risk of losing attention. See depiction below: Marketing Fatigue Defined Marketing fatigue occurs when consumers are bombarded with too many messages, leading them to disengage or even develop negative feelings toward brands.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Loyal customers can result in more referral sales and a higher loyalty program subscription rate.

Report 195

Report Ecommerce Retail Customer Satisfaction 195

Optimove

APRIL 10, 2025

While both help brands manage customer data, they serve distinct functions. A CRM is primarily used by sales, customer success, and support teams to manage direct customer communications, maintain contact details, and track relationship history. What is a CRM (Customer Relationship Management system)? Who Uses a CRM?

CRM 52

CRM eBook Customer Journeys Customer Relationship Management 52

C3Centricity

JULY 20, 2020

. #2 Meeting company quotas: Instead of company quotas on the number or proportion of new product launches, a better target is a percentage of sales. This should eliminate all but the very best ideas, which are expected to increase sales rather than merely replace current products or expand on-shelf display. #3

Innovation 331

Innovation Leadership How To Marketing 331

InMoment XI

NOVEMBER 21, 2022

Throughout the customer journey, your brand should meet customers where they are. Trust often leads to loyalty, but your brand has to make the first move. Actively responding to customer questions, comments, and complaints can grow loyalty by putting a human voice to a brand.

Loyalty 195

Loyalty How To eBook Social Media 195

InMoment XI

FEBRUARY 15, 2022

During the unpredictable lockdown, retail brands were forced to transform their in-person experiences to digital ones. For employees, curbside and delivery have proven expensive to operate and don’t drive sales like in-store traffic does (especially if retail employees are working commission). The question is, which of these will last?

Retail 195

Retail Consumers Social Media eBook 195

Comm100

DECEMBER 19, 2017

Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Strategy 390

Strategy Customer Experience How To Customer Journeys 390

Comm100

NOVEMBER 8, 2017

From Priceline to JetBlue, the biggest brands are turning to Twitter, Facebook, and Instagram to resolve customer issues and proactively provide support – and so should you. Use these tips to strengthen your support strategy, and even generate a bit of positive buzz around your brand. Click here to download the full ebook.

Social Media 162

Social Media Customer Service Marketing eBook 162

BlueOcean

FEBRUARY 7, 2019

For example, at first glance, an hour-long phone call with a customer that doesn’t result in first call resolution or a sale appears to be a high-cost, low-efficiency interaction. Changing this approach and perspective is the first step in becoming a brand that your customers love. But where do we start? One Metric to Rule Them All.

Metrics 219

Metrics Customer Care Measurement Contact Center 219

Optimove

DECEMBER 4, 2024

These abandoned carts indicate customer interest in products—interest that can be converted into sales with the right strategies. Avoid overwhelming customers with excessive emails, as this can damage the brand’s credibility. Follow up with a reminder 24 hours later if there’s no response.

Abandon Rate 52

Abandon Rate eBook Retail e-support 52

C3Centricity

DECEMBER 1, 2020

Highlight How Your Brand Can Help. Bayer takes responsible marketing much further, highlighting the integrity of its marketing and sales in term of four commitments: “To Comply with Laws, Regulations and Good Business Practices”. “To It is available in Hardback, Paperback, EBook and AudioBook formats. Want a discount code?

Marketing 256

Marketing Customer Centricity Industry Data 256

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. Brands can foster loyalty and drive repeat purchases by personalizing messages, recommendations, and incentives.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Comm100

NOVEMBER 2, 2020

Instead of letting prospects bounce off a landing page before asking that one important question on their mind, your AI customer service bot can step in and provide instant answers, book an appointment with your sales team, or help customers make a payment right there and then. Post-sale, your chatbot can be a 24/7 customer success manager.

Chatbots 210

Chatbots Examples Customer Service Banking 210

Comm100

APRIL 27, 2020

Does your customer need to connect with the support department or the sales team? Have they previously flamed your brand on social platforms and require special attention? This blog post is a snippet from our eBook, Mastering Omnichannel CX. Customer journey. Customer status. Which customer is contacting you? Download Now.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

Comm100

NOVEMBER 10, 2020

while retaining complete control of your brand. Did you know that many car parts are made by third-party companies and not by the brands we recognize? This is software sold by one company to another without branding so the latter can rebrand it and sell it as their own product to their clients. Free eBook.

eBook 130

eBook Automotive Software Healthcare 130

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Data in the retail landscape is more than just a byproduct of customer transactions.

Retail 52

Retail Analytics Data eBook 52

Optimove

FEBRUARY 22, 2024

Terminal X , Israel’s pioneering multi-brand e-commerce platform fashion site, partnered with Optimove to enhance customer segmentation and personalization. The retailer is well known for its unique customer experience, offering 200+ brand names and next-day delivery options.

Sales 69

Sales Multi-Channel Fashion eBook 69

C3Centricity

APRIL 17, 2019

That’s a dangerous thing to do as you may be limiting your brand’s potential. It also benefits the business as it can lead to a better company image, increased sales and greater loyalty. Are you or your brand pretending to be someone (thing) you are not, or to know something you don’t? The same is true for brands.

Marketing 227

Marketing Technology Customer Centricity Conference 227

Comm100

AUGUST 5, 2020

Angry customers can even turn to social media to flame brands, harming the company’s image and impacting your bottom line. And perhaps more simply, a missed engagement could mean a missed sale. . Download the free eBook below to find out the other key customer service complaints and how you can tackle them. Free download.

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

Comm100

DECEMBER 8, 2020

Other benefits of using a chatbot are: Increased sales by improving customer support and satisfaction levels They help you save on costs for customer support representatives ( up to 30% ) They save you the time you’d normally invest in managing customer support. We all know you have mere seconds to convince a visitor to turn into a customer.

Chatbots 170

Chatbots Customer Satisfaction Customer Service Representative Social Media 170

Beyond Philosophy

DECEMBER 11, 2017

But as we listen to “Frosty the Snowman” for the third time in a single day, it’s fair to wonder: does all this holiday cheer help retailers make more sales, or help us enjoy shopping more? We’re more apt to like the selection of products and the sales staff. Christmas Tunes – The Good and The Bad. Do you think it makes you buy more?

eBook 151

eBook Retail Training Consulting 151

BlueOcean

MARCH 31, 2021

What do mattress sales, wildlife populations, and peak customer service times all have in common? Mattress sales have skyrocketed thanks to people spending more time at home—and discovering new sleep challenges as a result of the pandemic. As we mentioned, this led to a surprising increase in mattress sales.

Omni-Channel 156

Omni-Channel Tourism Self Service Contact Center 156

Comm100

OCTOBER 11, 2017

Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. The activities in this eBook can be great training materials to improve customer service or morale in your team. Should it be customer service? Download Free.

Social Media 171

Social Media Customer Service Strategies Customer Service Strategy 171

Michel Falcon Experience

OCTOBER 28, 2014

Ensuring that you have a seamless customer experience across the entire brand is key to success. For the franchisor, one of the biggest opportunities and threats is the consistency of the customer experience across the entire brand. When hiring in either our franchise or the sales centre we hire for personality first.

Industry 121

Industry Customer Experience eBook Training 121

C3Centricity

OCTOBER 16, 2019

This is not the case with my client in Tokyo; this MRI group has a wonderful working relationship, not only with marketing but also with Channel, Sales, R&D, Finance and even Legal. MRX #Insight #Marketing #Brands Click To Tweet. It is available in Hardback, Paperback, EBook and AudioBook formats. Make sure to share it.

Marketing 174

Marketing Customer Centricity Consumers Groups 174

Influitive

OCTOBER 30, 2015

Tweet this quote: “Marketing is a battle for the mind…The best brands that win the battle for the mind, tell the best stories.”. Instead of filling the sales funnel, marketers need to create a virtuous circle that turns new customers into happy brand advocates. What is new are the technologies that allow brands to do this.

Customer relationships 79

Customer relationships Video Engagement Marketing 79

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Customer Experience is not a new idea. How to Build Your Customer Driven Growth Engine.

Chief Customer Officer 100

Chief Customer Officer Strategy Company Customer Experience 100

InMoment XI

APRIL 3, 2024

The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action. Your brand needs to deliver on all fronts in order to create a memorable experience for these customers. It sets the tone for the entire company/consumer relationship.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

Interactions

MARCH 11, 2022

This concept in itself, a customer relationship, is what strong brand loyalty is built upon. These terms specifically refer to when a customer is reaching out to a brand for assistance. A customer journey on the other hand refers to all the steps and touchpoints that a customer experiences along their relationship with a brand.

Customer Experience 106

Customer Experience Customer Service Customer Journeys eBook 106

Comm100

OCTOBER 8, 2016

Relationship Marketing, an aspect of Customer Relationship Management (CRM), is the term used to describe the focus on the customer’s experience over boosting short-term metrics like acquisition and sales. Branding and Design Techniques. Try creating materials like: Seminars/Webinars. Special Reports. White Papers. Newsletters.

Customer Retention 163

Customer Retention Loyalty Strategy Loyalty Programs 163

BirdEye

DECEMBER 14, 2022

With a single post, you can catch the eye of millions and make your brand a household name overnight. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Electronic books (eBooks) 10. Written posts 3.

Social Media 98

Social Media eBook Infographics Entertainment 98