Tricia Morris

FEBRUARY 26, 2016

The answer is yes, all the effort that goes into improving internal and external customer service is well worth it. The post Brands Reveal Big Gains from Incremental Improvements in Customer Service appeared first on Parature.

Net Promoter Score 40

Net Promoter Score Customer Service Brands Wireless 40

Pointillist

SEPTEMBER 10, 2020

Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences. The amount of time and effort necessary to maintain rule-based workflows is excessive and ultimately, ineffective.

Customer Journeys 128

Customer Journeys Touchpoint Net Promoter Score Customers 128

PeopleMetrics

JANUARY 12, 2015

Superhero fantasies aside, what do you want achieve in 2015 with your customer experience efforts? Another client, a wireless communications provider, has decided that to bump up their Net Promoter Score (NPS) and reach their best-in-class goals, they should focus on lowering their number of detractors.

Meeting 48

Meeting Customer Experience Net Promoter Score Wireless 48

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. SHOULD NPS SCORES BE TIED TO EMPLOYEE BONUSES? I had always been in sales and digital marketing roles. What resonates most?

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

TechSee

APRIL 10, 2019

According to Forrester’s CX Index scoring system, telcos that increase CX score by one point will generate an additional $3.39 To highlight the importance and overall value of focusing efforts and investments in CX initiatives, we’ve compiled a short list of successful projects by leading providers in the telecom industry.

Customer Experience 154

Customer Experience Strategy Customer Centricity Omni-Channel 154

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His clients range from large, publicly traded companies to leading professional service firms and fast-growth and established small businesses including Apple, Diesel, Freshworks, KFC, Pearson, Shell etc… plus lots of smaller brands and SMEs. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130