rethinkCX

FEBRUARY 17, 2025

In todays competitive market, understanding the psychology behind customer loyalty can help brands cultivate long-lasting relationships with their audience. By leveraging emotional connections, personalized experiences, and trust-building strategies, businesses can turn one-time buyers into brand advocates.

Loyalty 52

Loyalty Brands Loyalty Programs Rewards Programs 52

Vonage

APRIL 25, 2019

Integrating with the core business ensures that the social media team is engaged with other business units to share and act upon customer feedback. Offline experiences are shared online, and then a brand’s response – and the learnings it takes from customer interactions – are incorporated back into the experience.

Social Media 321

Social Media Rewards Programs Feedback Call Center 321

Stella Connect

MARCH 12, 2018

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

Rewards Programs 61

Rewards Programs Call Center How To Contact Center 61

CX Journey

JULY 13, 2017

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. But let's just all say it in unison one last time: Perks and employee engagement should not be used in the same sentence.

Employee Engagement 128

Employee Engagement Engagement Rewards Programs Airlines 128

Kayako

MAY 30, 2017

People are becoming fickle and disloyal to specific brands” say some marketing experts who also advise businesses to focus on chasing new clients. The first is a pyramid with your company’s core values at the base, going up to your ability to engage with guests and fellow employees, solve problems, and deliver great customer service.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

Alida

MARCH 27, 2018

The action-packed, half-day meetup explored how leading brands in Asia are building emotion-rich brand experiences, while improving customer lifetime value and market share through customer relationships. Compete against the gold standards of CX—set by brands like Uber or Airbnb. From big data to insight.

Brands 124

Brands Hotels Rewards Programs Insurance 124

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. in a wellness shop).

Retail 52

Retail Engagement Customer Experience Tips 52

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics. Realize that people do have other choices.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

BirdEye

FEBRUARY 5, 2025

Whether its sharing your signature dishes, showcasing a buzzing weekend vibe, or answering real-time questions, social media has become the go-to way diners engage with restaurants. This is why maintaining a consistent and engaging social media page is no longer optional. When your content resonates, diners show up.

Social Media 104

Social Media Tips Marketing Video 104

Stella Connect

MARCH 30, 2022

Agent engagement is one of the biggest drivers of improving customer service and reducing attrition. Customer service leaders know it’s critical to recognize and reward top performance, but many of them lack a complete rewards program. Nixed the idea of a call center rewards program for similar reasons?

Rewards Programs 52

Rewards Programs Call Center How To Contact Center 52

ShepHyken

FEBRUARY 9, 2025

Fresh Ideas to Spark Customer Engagement by Dan Pratt (Call Centre Helper) Customer engagement is critical to maintaining a loyal customer base, but achieving this consistently is a challenge! Over the years, CX has evolved with new ideas, enhancements, and technology that drive a better experience and engagement.

Customer Service 74

Customer Service Sports Rewards Programs Comparison 74

Influitive

JANUARY 4, 2019

Want to keep your best advocates motivated to engage with your community and promote your brand? But not all rewards are created equal. Rather, you need meaningful and memorable rewards to recognize your advocates. The incentives you offer in your advocate community are vital to keeping motivation high.

Rewards Programs 82

Rewards Programs Brands Engagement Marketing 82

Beyond Philosophy

NOVEMBER 7, 2016

Dunkin’ Donuts, Honda, and McDonald’s are all gigantic brands with huge reputations. They have each partnered with a sports franchise in a brilliant play to boost the emotional engagement with the team’s fans. Each program targets specific team fans and celebrates that connection with a reward. appeared first on.

Sports 167

Sports Effort Score Rewards Programs Transportation 167

ShepHyken

FEBRUARY 1, 2021

Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. 9 Ways to Boost Customer Experience and Online Engagement by Shane Phair. There are some great ideas in this article that lists nine ways to create a better CX and promote more engagement.

Customer Service 146

Customer Service Rewards Programs B2B Loyalty Programs 146

GetFeedback

SEPTEMBER 5, 2018

These days, people engage with brands through a number of different avenues, especially digital channels like social media, emails, and live chat. More than just a recent buzzword, omnichannel represents a shift in the way brands engage with their customers. What is the omnichannel approach? It maximizes efficiency.

Omni-Channel 150

Omni-Channel Touchpoint Social Media Rewards Programs 150

CX University

NOVEMBER 21, 2020

Marketing teams use it to get to know their customers, to personalise their brand reach and encourage brand loyalty. Ask five different people what customer experience means to their brand and you would probably get twice as many correct, but different answers. This list goes on. The truth must be told.

Net Promoter Score 98

Net Promoter Score Brands Effort Score Loyalty Programs 98

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure. .

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

Retently

OCTOBER 23, 2024

It’s no longer enough to just sell a product; stores must engage with their audience at every step of the buyer’s lifecycle to ensure an exceptional customer experience. To truly grasp their audience’s needs and preferences at each stage of the journey, brands often rely on surveys as their go-to tool.

Ecommerce 109

Ecommerce Survey Retail NPS 109

ProProfs Chat

FEBRUARY 22, 2019

Loyal customers spend about 30% more with brands than new customers. And, a well-designed loyalty program can act as a profitable investment and reduce the likelihood of customers going to your competitors. Understand this, customers expect a brand to provide a delightful experience and exclusivity.

Customer Retention 82

Customer Retention Engagement Strategy Rewards Programs 82

BlueOcean

DECEMBER 13, 2022

Ulta tells a similar story— 95% of their revenue comes from their loyalty program members. In fact, 56% of customers are more likely to buy from a brand if they belong to their loyalty program. But McKinsey reports that approximately two-thirds of programs are not succeeding in delivering real value.

Loyalty Programs 177

Loyalty Programs Loyalty Rewards Programs Social Media 177

Optimove

MARCH 20, 2025

By tapping into human desires for achievement and recognition, brands can create highly engaging experiences that drive loyalty, increase conversions, and build emotional connections with customers. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets. The result?

Connections 52

Connections Gamification Marketing CRM 52

Stella Connect

MARCH 12, 2018

Employee engagement is one of the biggest drivers of customer service quality and employee retention. Most customer service leaders know it’s important (critical, even) to recognize and reward service excellence. But many of them don’t have a formal call center rewards program in place.

Rewards Programs 40

Rewards Programs Call Center Contact Center How To 40

Service Untitled

MARCH 16, 2011

Most consumers don’t want to spend the time figuring out the value of points and a reward that may take months if not years to earn. Shoppers want immediate benefits; in other words there has to be a program that keeps customers engaged, and shoppers want the programs to make a substantial difference; make it worth their while.

Rewards Programs 44

Rewards Programs Retail Loyalty Loyalty Programs 44

ProProfs Chat

AUGUST 6, 2021

Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . So how do you ensure your employees are engaged at work, and low productivity is never a reason for worry? What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

InMoment XI

OCTOBER 8, 2024

What is A Customer Experience Improvement Program? A customer experience improvement program is a structured initiative designed to enhance the interactions a customer has with a brand. Customers will become loyal to your brand after a varying number of positive experiences.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Second to None

FEBRUARY 19, 2019

[2] So, while it is important to stay on top of the increasing digital trend, it is equally as important to maintain a strong brand experience for in-store customers. Big change in any industry is slow; in the meantime think about these ideas to improve your grocery store’s brand experience. Private Brand (PB).

Industry 73

Industry Brands Rewards Programs Loyalty 73

GetFeedback

FEBRUARY 2, 2020

Start a customer loyalty program. You can start a credit card rewards program that is very successful with many customers, but it’s important to be transparent about the implications of the card and how much spending they have to put on it in the first month. Aimee also works as a freelance blogger for State Of Writing.

Loyalty 170

Loyalty Loyalty Programs Rewards Programs Social Media 170

Michelli Experience

MARCH 2, 2016

There is nothing like a recession for brands to embrace the need to reward customers for loyal behavior. In the recent change to the Starbucks loyalty program, the company is moving toward a reward system based on customer spend not simply based on customers making a set number of purchases.

Loyalty Programs 100

Loyalty Programs Loyalty Rewards Programs How To 100

ProProfs Chat

MAY 28, 2020

No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . However, brand loyalty has become just another ‘buzz-phrase’. What Is Brand Loyalty. What is brand loyalty? How to build brand loyalty?

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93

CSM Magazine

MARCH 6, 2025

Why Customer Experience Matters in E-Commerce Did you know that 54% of consumers stop buying from a brand after one bad experience? Step 1: Build a User-Friendly Website Your Shopify store is the digital face of your brand, and the first impression matters. Heres how: Launch a Loyalty or Rewards Program Use apps like Smile.io

Abandon Rate 52

Abandon Rate e-support How To Rewards Programs 52

InteractionMetrics

MARCH 27, 2025

Because your existing customers have already said “yes” to your brand at least once. They often become your best marketers, recommending you to friends, posting reviews, and championing your brand. Because when you see 500 other people loving a product, youre more likely to love it too, and stay loyal to the brand.

Customer Retention 52

Customer Retention Strategy How To Net Promoter Score 52

Interactions

MARCH 6, 2019

With conversational AI, you can let your customers order food and engage with your restaurant digitally while freeing up resources to focus on more crucial tasks. Guest engagement. Rewards programs. With so many options for guests to choose from, it can be hard to stand out from the crowd. Restaurant information.

Rewards Programs 89

Rewards Programs Multi-Channel Guest Experience Conference 89

Second to None

APRIL 3, 2018

Capturing new customers is a foundational pillar of a successful fast-casual restaurant brand, but the ability to retain these first-time patrons is the true signifier of a leading Customer Experience. One specific segment that fast-casual brands should be catering their services towards are millennials.

Brands 63

Brands Consumers Rewards Programs Ecommerce 63

Experience Investigators by 360Connext

APRIL 23, 2015

I was thrilled to have the opportunity to interview Amy Jackson, Senior Director of Brand Strategy and Consumer Marketing for TripIt from Concur while I was at the South By Southwest Interactive festival in Austin, Texas back in March. I am a huge fan since it has saved me more than once.

Social Media 110

Social Media Travel Rewards Programs Innovation 110

ReviewTrackers

APRIL 20, 2021

Online customer reviews can impact your search engine performance, affect your brand reputation, and determine your ability to win new customers. Tune into online review websites and engage with banking customers who leave feedback. Be active in protecting your brand reputation. Become a master at managing online reviews.

Banking 123

Banking Social Media Infographics Rewards Programs 123

ReviewTrackers

MARCH 24, 2021

A few more statistics reveal how customer experience — more so than digital strengths, rewards program, or coverage options — could be the key for banks that prioritize customer retention. This increases personalization and drives even more engagement. Get Involved in Financial Wellness Programs.

Customer Retention 123

Customer Retention Banking Customer Experience Strategy 123

CSM Magazine

JULY 5, 2024

Customer loyalty programs are more than just a way to reward repeat customers—they’re a strategic investment in building long-term relationships and driving consistent revenue. But how do you measure the success of such programs? Example: Starbucks Rewards Starbucks uses its Rewards program to encourage frequent purchases.

Loyalty Programs 52

Loyalty Programs Loyalty Measurement Brands 52