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Reduce Customer Churn to Boost Revenue and Stay Competitive

InMoment XI

It improves your brand image : Happy customers are more likely to recommend your business, helping support brand reputation management efforts. With InMoments social listening tool , you can track brand and product mentions to see what customers have to say. Another benefit of educating your customers is brand credibility.

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How Gamification Boosts Marketing Efforts

CSM Magazine

Now, picture your customers experiencing the same thrill whenever they interact with your brand. Though it might sound far-fetched, this outcome is completely achievable with a marketing gamification consultancy. What Is Gamification and How Does It Work in Marketing? And how does it tap into human motivations?

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Subscription Models & CX: How to Keep Customers Engaged

rethinkCX

With customer expectations rising , brands must leverage personalization, AI, and proactive support to maintain loyalty and reduce churn. Personalization Increases Engagement Consumers expect tailored experiences, with 80% more likely to do business with a brand that offers personalized interactions (Epsilon).

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Gen Z Mobile Marketing: 7 Tips to Capture Interest and Drive Engagement

Optimove

Recent estimates tell us that there are around 68 million Gen Z’ers in the United States, 74% of which are willing to spend more with a brand that delivers a great customer experience. In short, brands have to be vocal about their values and principles all while backing them up with actions. Tip #6: Make it entertaining.

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Taking Dr. Micheal Wu’s Gamification Theory into the Real World

Lithium

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

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The Luck Factor in Gamification

Merkle

We’re living in a pandemic, stuck in a routine, yearning for distraction, looking to be entertained. But what if your brand could give its audience a chance to win something, right on the spot, from the convenience of a smartphone? Let’s be honest. Lately, every day can feel like Groundhog’s Day.

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The Metaverse and Online Communities: Khoros 101

Lithium

There is Meta, the brand, and there is the all-encompassing term, metaverse, which essentially means multiple worlds enabled through augmented and/or fully virtual experiences, where people can interact, work, play and more. Brands and communities looking to build here, will start as all communities do, around a sense of collective meaning.