InMoment XI

OCTOBER 3, 2024

Customer retention is important because the longer a customer stays with your brand, the higher their average purchase is. Stay True to Your Brand Consistency is key to building trust and loyalty with your customers. Ensure that your brand consistently delivers on its promises and that business decisions align with your core values.

Customer Retention 195

Customer Retention Strategy Guest Experience Loyalty Programs 195

inmoment

SEPTEMBER 19, 2019

Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences. The only way to truly future-proof an experience, though, is to stay proactive. .

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

Alida

OCTOBER 27, 2017

Although some traditional retail behemoths such Toys ‘R’ Us and Sears have filed for bankruptcy and are even dying completely with a final breath of liquidation sales, some brands are doubling down on their physical locations by revisiting the in-store experience. Brands must understand why people come into their stores.

Retail 154

Retail Examples e-support Entertainment 154

CX Centric

MAY 25, 2021

In its own right, hotel brands need to stay relevant by investing in emerging technology across every part of the guest experience – from seamless reservation websites, to on-property applications of mobile technology, to the Internet of things in guest room entertainment and design. Most branded hotels (e.g.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Alida

JANUARY 26, 2017

With a brand new stadium, however, comes higher ticket prices—and even higher fan expectations. AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur.

Sports 90

Sports Entertainment Tips Guest Experience 90

InMoment XI

SEPTEMBER 25, 2024

Sentiment Analysis : Businesses use NLP to analyze customer feedback, reviews, and social media conversations to determine customer sentiment toward their products, services, or brands. First, the CMR team extracts a subset of social comments from an InMoment-built data warehouse, based on the products and brands they want to know more about.

Data 195

Data Social Media Net Promoter Score Analysis 195