eglobalis

JANUARY 28, 2025

Celebrating 15 almost 16 Years of CRM Playaz: A Look into The Commonwealth of Self Interest Last week, we had the amazing event in Atlanta, CRM Playaz IRL 2025 , hosted by the venerable “Godfather of CRM” Paul Greenberg and Brent Leary , an incredible team working together. As I found only one since I arrived late to take it.

CRM 195

CRM Customer Centricity Customer Engagement Engagement 195

ECXO

SEPTEMBER 15, 2022

The European Customer Experience Organization – Upcoming Events, Research, and Activities for You. Subscribe to the Open Access CX Professional Business Network hand for this fantastic event. Do you want more events with partners or sponsored? Update Public Newsletter for future ECXO.org Members. How are you? Stay tuned!

Customer Experience 207

Customer Experience Leadership Feedback Survey 207

InMoment XI

FEBRUARY 3, 2025

With clearer insights into how users in each specific location are responding, brands can target them with ever more personalized marketing. Highly market-tested, million-dollar commercials fall flat or even negatively impact a brand based on, well, vibes.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

Calabrio

JANUARY 2, 2020

As an exciting new era commences as part of Calabrio, Olle Düring celebrates the upcoming journey with Customer Experience (CX) Intelligence and opportunities to connect with the fully blended brand. Therefore, on January 13 we will completely unite under the Calabrio brand. One company, one brand, one website.

Brands 221

Brands Social Media Roadmap Contact Center 221

InMoment XI

NOVEMBER 7, 2024

This allows your brand to keep up with customer expectations 24/7. Advanced analytics features, like sentiment analysis and feedback segmentation, allow brands to uncover deep insights and make impactful, real-time improvements. These targeted surveys help brands gather timely customer feedback at critical touch points.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

Experience Investigators by 360Connext

APRIL 30, 2024

From the very first spark of interest to the warm afterglow that follows an event, we dissect the customer journey, offering strategies to heighten every touchpoint. Tune in as we elevate the conversation from customer service basics to a comprehensive understanding of what truly makes an event unforgettable.

Customer Journeys 143

Customer Journeys Entertainment Touchpoint Resources 143

InMoment XI

JANUARY 22, 2025

Especially for enterprise grocery businesses, overall SEO focuses on brand-wide goals, such as brand awareness, prestige, and dominance in specific search categories. Brands can control most of the content that appears in their GBPs, but keeping everything accurate, visually pleasing, and search-optimized is difficult at scale.

How To 195

How To Social Media Software ROI 195

CX Accelerator

DECEMBER 22, 2022

I'm thrilled to announce our brand new team of Executive Advisors for CX Accelerator! This includes mentorship, equipping events, cohorts, on-demand learning paths and much more. This includes outward-facing events, strategic partnerships and general reputation management. Chief Engagement Advisor: Jeremy Watkin.

Brands 36

Brands Leadership Customer Experience Professionals Course 36

eglobalis

AUGUST 13, 2024

Both brands have set benchmarks in innovation, design, and customer experience (CX), often drawing comparisons. Despite their rivalry, there is an underlying synergy in their approaches, where each brand’s strengths and weaknesses drive the other to improve. Apple: Apple’s brand loyalty is legendary.

e-support 497

e-support Innovation Customer Centricity Loyalty 497

InMoment XI

NOVEMBER 14, 2024

With 64% of Internet users discovering brands via social media, getting your marketing on point is essential. Some of this activity could be relevant to your brand and industry. From brand mentions to product discussions, you gain insight into customer sentiment to help make informed decisions.

Tools 195

Tools Social Media Customer Experience Analysis 195

InMoment XI

OCTOBER 29, 2024

In fact, 64% of loyal customers are more likely to purchase frequently, and 31% are willing to spend more to stay with their brand of choice. Price-loyal customers love your brand because of your pricing. Truly loyal customers love your brand in every sense. A loyal customer is a valuable asset to your business.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

ECXO

FEBRUARY 10, 2025

” Two people, same event, totally different emotional experiences. It also applies to how customers experience your brand. Rashomon, Inception, Buddhism, and the Multiple Truths of Customer Experience Hollywood has long played with the idea that the same event can be seen from completely different perspectives.

Customer Experience 168

Customer Experience Self Service Social Media Customer Expectations 168

InMoment XI

JUNE 30, 2022

With 100 delegates and five customer experience experts from the leading brands in Southeast Asia, this day was one to remember. To make sure these teams can act as quickly impossible, brands can empower the individuals in their teams to act autonomously. Again, employees can be a goldmine of information—but are you listening to them?

Customer Experience 396

Customer Experience Employee Engagement Customer Retention Communication 396

InMoment XI

JANUARY 25, 2022

Contrary to popular belief, feelings like these existed long before the COVID-19 pandemic; that event, and the stress that came with it, simply added fuel to an existing fire. How else can greater employee engagement improve your workplace, your brand, and your experiences? Element 3: Ambassadorial Behavior. A Closer Look.

Employee Engagement 397

Employee Engagement Engagement Culture Employee Experience 397

CSM Magazine

MARCH 4, 2025

Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement. Learn from both the successes and challenges faced by representatives from the sector’s most influential brands. Who Should Attend?

Connections 52

Connections Innovation Customer Centricity Customers 52

InMoment XI

OCTOBER 20, 2022

We heard from award-winning CX speakers from some of Europe’s biggest brands—TRUMPF, ASOS, Brakes, Primark, Solus, BD Medical, NatWest and Euro Car Parts, as well as thought-provoking keynotes from InMoment Global Leader, CMO Kristi Knight, and Stan Swinford, CEO and Founder of NPSx by Bain & Company.

Customer Experience 397

Customer Experience Customer Journeys Effort Score Culture 397

Retently

NOVEMBER 29, 2024

A first impression survey is a short, targeted questionnaire designed to capture those immediate thoughts and feelings customers or users have after interacting with your brand, product, or service for the first time. Research shows that customers form opinions about a brand in as little as 50 milliseconds , that’s barely a blink!

Survey 120

Survey Ecommerce Feedback Interaction 120

eglobalis

AUGUST 28, 2024

Guest post by: João Pereira In the bustling corridors of the business world, where brands and businesses compete for the attention of discerning customers, the concept of free will stands as a beacon of human autonomy and conscious choice. This category includes both libertarians (who believe in free will) and hard determinants (who do not).

Customer Experience 324

Customer Experience Exercises Customer Service Representative Culture 324

Totango

FEBRUARY 12, 2025

Unifying under the Totango company name and brand gave us a framework to support our multi-product platform strategy. Our brand strategy was designed to showcase a sophisticated product suite and customer-led growth methodology for enterprise buyers. Whats brand new? Value is success is revenue.

Brands 62

Brands Customer Success Roadmap Innovation 62

ECXO

JULY 4, 2023

But if you want to drive behavior based on given interactions with your brand as they happen, then real-time marketing analytics is the friend you never knew you always wanted. Consumers demand personalized and relevant service whenever they interact with a brand. Can’t we all just get along? Well, not necessarily.

Analytics 374

Analytics Marketing Fashion Advertising 374

Experience Investigators by 360Connext

OCTOBER 5, 2021

Customers will say a lot about your brand, but you have to be listening in the right places. Organize educational events with speakers from both inside and outside the organization focused on customer experience. Challenge attendees to participate in some ways beyond the events.

Customer Journeys 367

Customer Journeys Social Media Contact Center How To 367

InMoment XI

OCTOBER 23, 2024

Without managing this customer experience properly, you risk losing clients, failing to acquire new ones, and creating a negative public image for your brand. It enables you to boost your brand reputation. Credit unions can actively engage with their communities through events, sponsorships, and local initiatives.

Banking 195

Banking Customer Experience Effort Score Financial 195

BlueOcean

OCTOBER 30, 2024

Cultural Alignment Concerns The Concern: We know your company has worked diligently to establish a strong and distinctive brand. When you outsource your customer service, you’re essentially outsourcing your brand’s spokespeople. How can you know if your brand’s voice will be carried across all mediums of customer support?

Contact Center 156

Contact Center Comparison Culture Customer Service 156

InMoment XI

JANUARY 27, 2025

The truth is, customers calling your call center dont just have an issue they want you to resolvethey have a relationship with your brand that matters enough to them to raise that issue. For that customer, your brand isnt just another apparel warehouseyoure their fashion consultant, style authority, and default choice for wardrobe-building.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

GetFeedback

APRIL 29, 2019

Event feedback. At different points in the event—after check-in, a keynote, or the event is over—send an SMS survey to gauge how your attendees felt about the experience. The Ultimate Guide to Event Surveys. A comprehensive list of pre and post event survey questions. Brand awareness feedback.

Survey 265

Survey Net Promoter Score NPS Healthcare 265

Comm100

DECEMBER 10, 2024

Metric/Event What It Is Why Its Important Daily Active Users (DAU) Unique players engaging daily Tracks daily player engagement and platform activity trends. For instance, you could send them event-based promotions and bonuses through other channels like email, SMS, WhatsApp, Telegram, and more. Request a demo today Request Demo 5.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

MARCH 10, 2022

Unfortunately, this attitude and the events precipitating it have a big impact on customer experience (CX), which means that CX professionals like you face the daunting task of keeping your CX program effective in the face of multiple challenges. Are you a finserv brand that needs to reassure clients rattled by inflation?

How To 370

How To Social Media Survey Data 370

InMoment XI

APRIL 26, 2022

It’s important for brands to create diverse and inclusive customer experiences (CX) and employee experiences (EX)—not ‘just’ because being more inclusive is the right thing to do, but also because organizations have a lot to gain from accommodating greater diversity in every experience they create.

Customer Experience 370

Customer Experience Employee Experience Social Media Roadmap 370

Experience Investigators by 360Connext

JUNE 22, 2021

The relationship between a brand and its customers is like any other relationship. Those are important parts of the customer journey, but the overlooked opportunities may lie in the customers who are drifting away from the brand due to neglect. These are customers who are not happy or just “meh” about what your brand does for them.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

InMoment XI

OCTOBER 17, 2023

They’re constantly changing and adapting to world events, new trends, upgraded technology, and more. That’s why we challenged the brand to take a critical look at each question and ask itself, “is this information already available to us?” And that’s a good thing! Still Unsure of How to Get Started? Want to learn more about it?

Customer Experience 370

Customer Experience Net Promoter Score Tips Effort Score 370

ECXO

AUGUST 15, 2023

CJO relies on reinforcement learning to guide customers to a conversion event based on historical data merged with current data as well as similar marketing action behavior patterns. Zero- and first-party data collected off of branded and owned sites will become the foundation for this profile. Organizations must be transparent.

Customer Journeys 294

Customer Journeys Analytics Data Brands 294

GetFeedback

MAY 9, 2019

Think about the last time you had a great experience with a brand. Now think about the last time you had a really bad experience with a brand. . We don’t expect it as consumers—we anticipate that brands will always meet our needs and wants. That’s because a bad customer experience interrupts our day.

Customer Experience 337

Customer Experience Customer Journeys Effort Score Metrics 337

BirdEye

FEBRUARY 5, 2025

A carefully curated Facebook Business Page can also effectively showcase your brands story and offerings. Whether youre promoting events or running social media contests, its affordable compared to traditional marketing methods. Facebook: Great for community interaction, event promotions, and customer reviews.

Social Media 104

Social Media Tips Marketing Video 104

Optimove

NOVEMBER 13, 2024

By examining key customer segments—new customers, existing customers, and VIPs—the report provides a detailed look at consumer behaviors that can help brands tailor their strategies for peak shopping periods. By utilizing AI-orchestrated journeys, brands can respond to customer behaviors, preferences, and purchase patterns in real time.

Report 69

Report Multi-Channel Analysis Brands 69

eglobalis

JULY 31, 2024

Juniper Networks (NAM) Juniper Networks utilizes a comprehensive MarTech stack for content management, event marketing, and advertising. These tools help in addressing customer issues promptly and maintaining a positive brand image, which is crucial for customer retention.

Customer Experience 414

Customer Experience Social Media Analytics Chatbots 414