Gainsight

APRIL 11, 2025

Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? Educational programs (including live events) that drive onboarding, adoption, and more. Personal brand-building opportunities. Be ambitious, but dont overdo it.

How To 52

How To Gamification Effort Score eBook 52

CSM Magazine

APRIL 3, 2025

Imagine being rewarded with a limited-edition NFT for purchasing from a brand, which you can sell or trade later. Gamification and FOMO : PEPE’s viral growth was fueled by gamified elements, such as staking rewards and rapid token launches. They’ll be more likely to actively participate. Users find their own good assets.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue. Time It Right : Deliver promotions during peak moments, like live events, to maximize relevance and impact.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Calabrio

OCTOBER 15, 2019

This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. That’s why one of the great highlights of each year is the ONE Awards ceremony, which took place today at our annual customer conference, Calabrio Customer Connect. THE ONE AWARDS WINNERS.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Optimove

FEBRUARY 23, 2025

1 – The State of CRM Marketing Last year, we described CRM Marketing as an air traffic control system where brands orchestrate millions of customer interactions with precision. For the most sophisticated brands, that analogy still holds. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Beyond Philosophy

JUNE 11, 2015

Several years ago, one executive of a game design firm defined gamification as “a loyalty program on steroids, functional software that looks and plays like a game and a real world activity with feedback and challenges.” This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By fostering, an integrated and immersive experience, branding and identity are essential to attaining these goals. After then, think about the emotions and associations you wish to arouse.

Brands 52

Brands Management Social Media Gamification 52

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

DECEMBER 3, 2024

Sports fans are no longer limited to guessing outcomes before a match starts; they can react to live events, leveraging their insights and instincts. Sports marketers must deliver timely, relevant campaigns without relying on manual efforts that can’t keep up with the pace of live events.

Sports 52

Sports Gamification How To Tips 52

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

CSM Magazine

OCTOBER 21, 2024

Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. Technology: Your Wingman, Not the Main Event Technology can enhance the experience, but it shouldn’t be the experience. Gamification can work wonders here too. Rotate displays often, introduce limited-time offers, or host in-store events.

Retail 52

Retail Engagement Customer Experience Tips 52

ChurnZero

MARCH 7, 2025

Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter.

How To 52

How To Roadmap Self Service Gamification 52

SurveySparrow

MAY 29, 2024

Planning and executing an event can be nerve-wracking. And when we’re focused on our own little event tunnel, from strategy and venue to content, promotion and registration, it’s easy to lose sight of the people at the other end of it all – our audience. That’s why event feedback is crucial. Here we go!

Feedback 52

Feedback How To Social Media Survey 52

ECXO

JANUARY 30, 2024

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

Optimove

FEBRUARY 12, 2025

The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty. By crafting specific journeys for one-time customers, brands can increase the likelihood of turning them into loyal, repeat shoppers. #

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

CSM Magazine

JUNE 10, 2021

1) Lead the brand by example. One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Become a top performer.

Gamification 105

Gamification How To Call Recording Analytics 105

BirdEye

MARCH 29, 2024

Introduce your brand Instagram Stories is an ideal channel to post content that can incite engagement and humanize your brand for the audience. And a brand introduction on Instagram stories can definitely do that. Reshare UGC content User-generated content lends authenticity to your brand and helps you gain customer trust.

Social Media 109

Social Media Video Guidelines Sales 109

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. One key element is gamification, which incorporates game-like features such as challenges, leaderboards, and achievements into loyalty programs.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

Optimove

OCTOBER 25, 2022

We all want to feel special, and if customers don’t feel valued by your brand, they’re sure to look elsewhere. The Fix: ‘Mobile attribution’ – by tracking user events, and gleaning deep insights into how your audience behaves along each stage of their journey, you’ll be able to optimize almost every element of your mobile app.

Marketing 98

Marketing Gamification How To Analytics 98

BirdEye

JUNE 15, 2023

Many leading brands like Tesla, Dropbox, and Airbnb successfully use refer-a-friend programs to grow revenue. Automation guarantees that your referral program gets in front of customers who will most likely share your brand. Exclusive access Offer an exclusive incentive like early access to new offerings or a VIP event.

Sales 98

Sales Social Media Gamification Brands 98

CSM Magazine

DECEMBER 22, 2023

These eye-catching marketing strategies can make a significant impact on the consumer by grabbing attention, reinforcing brand recognition, or inviting interaction with a product or service. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Strategy Marketing Gamification 52

InteractionMetrics

FEBRUARY 20, 2025

A high NPS means happy customers who are eager to spread the word about your business, fueling growth and strengthening your brand reputation. Many customers engage with brands on platforms like Twitter, LinkedIn, and Instagram. You can also encourage your customer base to participate through gamification.

NPS 52

NPS Net Promoter Score Strategy How To 52

Lithium

DECEMBER 10, 2019

Here at Khoros, we have the benefit of working with more than 2,000 global brands on their digital marketing, care, and community strategies, and we’ve aggregated that experience into top trends every brand should know in 2020. One way to increase community engagement is to apply extrinsic motivation strategies like gamification.

Trends 52

Trends Customer Engagement Engagement Gamification 52

Optimove

JANUARY 17, 2019

Let’s drill down to more profound tips for delivering a successful birthday email: Succinct copy – Embrace the short and sweet but seize the chance to have fun and really push your brand identity. Use gamification – This is a birthday, so why not throw in some party games? This email is all about celebration, so go crazy.

Tips 75

Tips Gamification Customers Brands 75

Lithium

MAY 7, 2024

Based on the growing pressure on brands to use their time and budget more effectively — in other words, to do more with less — it’s likely you face the challenge of pinpointing where to focus your resources to avoid diminishing returns. Webinars & Events Some event areas are limited to Khoros customers only.

Self Service 52

Self Service Social Media Gamification Customer Care 52

Optimove

APRIL 2, 2024

Re-engage your churned customers with this guide Download Now Why it Matters: Euro 2024, June 14th to July 14th, 2024, in Germany, represents a major opportunity for brands to attract and retain new players. Like every sporting mega event, Euro 2024 will attract a wave of new players. It’s also a huge opportunity for operators.

Gamification 59

Gamification Sports Engagement Strategy 59

Lithium

OCTOBER 19, 2022

No matter what industry you find your brand or company in, having a place for your customers to talk about your business, find support, or ask questions is necessary. However, few articles and resources are diving deep into exactly why brands are finding these high levels of value and success with their digital communities.

ROI 52

ROI Gamification Self Service Case Study 52

Optimove

MARCH 14, 2024

See the difference control groups make in this guide Download Now Why it Matters: With past major sporting events yielding double the revenue compared to the off-season, the Euro 2024 is a marketer’s golden ticket to success and presents a significant opportunity for operators worldwide.

Tips 52

Tips Marketing Sports Gamification 52

Lithium

JANUARY 12, 2021

Topbox created an innovative solution for brands to access, analyze, and understand what is driving all that volume in real-time, in one place, to empower you to manage the workload and deliver a better customer experience. As the events continue to unfold in Washington D.C. Webinars & Events. January 21, 2021.

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

SurveySparrow

JANUARY 12, 2022

Customization: Custom branding, custom variables, question and answer logic, answer scoring. In addition, Quizizz has a much higher level of gamification than other Poll Everywhere competitors on this list; this makes it an excellent software for boosting audience participation. . 1,500+ integrations.

Gamification 52

Gamification Analytics Video Survey 52

ProProfs Chat

APRIL 25, 2019

Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Your correspondence with your customers need not be limited just to letters about the new product you launched, or the new offers available to them; let them know about major events and happenings in your company.

Customer Retention 66

Customer Retention Net Promoter Score How To Social Media 66

Optimove

SEPTEMBER 28, 2023

With millions of viewers worldwide, tens of thousands in the stadiums, and projected spending in the billions, this tournament offers a golden opportunity for operators and brands. Mega sporting event? Bet and flee players New players’ churn rate after mega events is higher than usual.

Sports 52

Sports Gamification Examples Marketing 52

CSM Magazine

AUGUST 4, 2023

These engaged customers, in turn, share their delightful experiences with friends and family, acting as brand ambassadors and attracting new customers to the coffee shop. Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Lithium

SEPTEMBER 5, 2023

BRAND CONFIDENCE GUIDE: Customer Advocacy Khoros surveyed 1,620 adult consumers to understand better sentiment surrounding the state of consumer confidence in brands and the factors that drive customer loyalty. Webinars & Events Some event areas are limited to Khoros customers only.

Gamification 52

Gamification Metrics Social Media Tips 52

SurveySensum

SEPTEMBER 21, 2023

Real-Life Brand Example: Disney+ Disney+ is a prime example of how personalization transforms customer experience. This commitment creates Apple enthusiasts, turning users into brand advocates. Real-Life Brand Example: Amazon Amazon is a prime example of effortless business interactions. How to Calculate Customer Retention Rate?

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

ChurnZero

NOVEMBER 17, 2023

Introduce gamification. Organize events hosted within the community to encourage one-on-one interactions. Another benefit of integrating your community platform with a CSP is that it allows CSMs to track customer RSVPs for community-related events directly within the CSP. Co-host events with users or partners.

Engagement 52

Engagement Strategy Gamification How To 52