InMoment XI

DECEMBER 6, 2022

Steve Grossrieder, CEO of JAX Tyres & Auto, and Jess Gill, Chief Customer Officer for Craveable Brands, know exactly what it takes to keep franchisees inspired, and make sure experience programs stick across the organization. . Expert #2: : Jess Gill, Chief Customer Officer at Craveable Brands (Oporto, Chicken Treat, Red Rooster).

Chief Customer Officer 368

Chief Customer Officer Brands NPS Customer Centricity 368

InMoment XI

MARCH 14, 2025

Improving customer satisfaction is the secret sauce behind a successful business: call center performance can have a massive impact on how customers feel about your brand. Enhancing Agent Productivity Call center analytics give you a clearer picture of how well your agents are performing in terms of productivity and customer satisfaction.

Call Center 195

Call Center Metrics Tools First Call Resolution 195

ECXO

OCTOBER 27, 2024

By analyzing churn in conjunction with Customer Experience (CX) metrics—such as customer feedback or satisfaction scores—companies can understand the specific reasons why customers are leaving. For example, if a customer hasn’t engaged with a product in a while, proactive communication offering tips or new features can reignite interest.

Metrics 332

Metrics Customer Success Effort Score Self Service 332

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. If your brand also feels invisible, keep reading. Well show you why a strong online presence matters, how to build brand awareness, and simple steps to climb higher in search results. Do you know how? The payoff?

Tips 85

Tips Tools Social Media Multi-Channel 85

InMoment XI

OCTOBER 29, 2024

In fact, 64% of loyal customers are more likely to purchase frequently, and 31% are willing to spend more to stay with their brand of choice. Price-loyal customers love your brand because of your pricing. Truly loyal customers love your brand in every sense. A loyal customer is a valuable asset to your business.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Build brand awareness The goal is not to convert diners at every Google search. Pro tip: Go a step further than just featuring the menu on your website.

Tips 97

Tips Social Media Chatbots System 97

Experience Investigators by 360Connext

DECEMBER 15, 2023

15 Tips to Help You Communicate About Customer Experience 1. The following tips will help you gather the information you need to effectively address each of these objections, and I provide more strategies on the Experience Action podcast. Celebrate employee feedback! of customer experience. Here are 15 ideas to get you started.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

CX Accelerator

OCTOBER 3, 2019

Here are 7 tips things we came up with: 1. Wide-eyed and brand new to the organization, it’s important that new employees behave like customers and share feedback about the company as they experience it. Failure to do so is disrespecting the customer and the business."

Tips 296

Tips Culture Exercises Feedback 296

ECXO

DECEMBER 25, 2024

153 Listening to Customers: The Foundation of CX and Growth At the heart of exceptional CX lies the ability to listen and act on customer feedback. Building loyalty: Satisfied customers are more likely to become repeat buyers and brand advocates, boosting lifetime value. Segment feedback into actionable categories (e.g.,

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

OCTOBER 23, 2024

Without managing this customer experience properly, you risk losing clients, failing to acquire new ones, and creating a negative public image for your brand. It enables you to boost your brand reputation. Moreover, these initiatives can also help encourage feedback to accomplish your customer experience management goals.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

NOVEMBER 7, 2024

This allows your brand to keep up with customer expectations 24/7. Product Teams With customer experience automation, product teams can collect customer feedback , analyze customer usage patterns, and identify pain points in real time. These touchpoints could include onboarding, feedback requests, or follow-ups.

Customer Experience 195

Customer Experience Customer Journeys CRM e-support 195

InMoment XI

SEPTEMBER 13, 2022

We at InMoment have had the pleasure of working with some of the world’s greatest brands—and one brand that definitely stands out on that list is global footwear retailer, Foot Locker. 4 Tips to Drive Innovative Customer Experience. Innovation Tip #1: Understand Your Audience. Let’s dive in!

Innovation 370

Innovation Sports Tips Video 370

InMoment XI

AUGUST 8, 2023

In the world of customer experience , surveys have been a reliable feedback-collecting source for decades. Today, I’m going to share some tips for reviewing your survey program for better response rates, higher program engagement, and better representative results. Make Surveys Shorter. A LOT Shorter.

Survey 435

Survey Net Promoter Score Customer Service Representative Tips 435

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? Proven Methods for using Customer Feedback in Marketing 1.

Feedback 221

Feedback Marketing Social Media Effort Score 221

BirdEye

FEBRUARY 5, 2025

In this blog, youll uncover 21 practical tips to turn your social channels into powerful tools for growth. From sparking conversations to showing off your kitchens creativity, these tips will help you create a lasting impressiononline and in-person. Table of contents Why restaurant social media marketing is important?

Social Media 104

Social Media Tips Marketing Video 104

InMoment XI

OCTOBER 9, 2024

From onboarding the customer to converting them into a loyal brand advocate, each step of the customer journey is an opportunity to learn how your customer views your business. How likely are they to recommend your brand to their friends? Why is Collecting Customer Feedback Important? Make it easy to provide feedback.

Feedback 195

Feedback How To Social Media B2C 195

ECXO

FEBRUARY 3, 2025

Impact: Negative reviews harm a brands reputation, driving away potential leads before they even reach your sales funnel. Two weeks later, you receive an email from the company with tips on how to maximize your products features. Proactively ask for feedback on recent purchases or interactions.

Sales 247

Sales Customer Experience e-support Examples 247

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

Platforms like X, Meta/Insta, YouTube, and Google shape brand perceptions and impact purchasing decisions, directly affecting your ROI. With this in mind, we want to make it clear that it isn’t just about monitoring and management of these feedback channels, but actively engaging with and learning from your customers.

Tips 195

Tips Management Social Media Hotels 195

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. It means doing many things on many levels of an organization.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Thematic

MARCH 26, 2025

Yet, 56% of dissatisfied customers never voice their concerns—they simply leave​ Meanwhile, businesses that actively listen to feedback grow 41% faster than competitors​ The most successful companies create a structured system—a customer feedback loop—to analyze feedback and act on it continuously.

Feedback 62

Feedback Social Media Analysis Survey 62

GetFeedback

JUNE 22, 2019

They are good for gathering real-time customer feedback and building customer relationships. Now we’re going to tell you exactly how to write an NPS survey question to grab your customer’s attention and get the feedback you need. 73% of customers want brands to make the shopping experience more personal. 2: ask about the why.

NPS 304

NPS Net Promoter Score Survey Effort Score 304

InMoment XI

SEPTEMBER 14, 2023

This article delves deep into the critical role that reputation management plays in determining a brand’s success. We’ll explore how effectively managing public perception can significantly impact your brand’s credibility, consumer trust, and financial outcomes.

Brands 195

Brands Management Social Media Effort Score 195

Win the Customer

OCTOBER 6, 2020

The sum total of these impressions is incredibly important to how your brand is perceived, and as people become more outspoken than ever on digital platforms, that counts. Robotic, bland and sterile emails distance customers from your brand and could ultimately lead them to look elsewhere for the services you provide.

Tips 173

Tips Customer Service Brands Customer Retention 173

InMoment XI

OCTOBER 20, 2022

We heard from award-winning CX speakers from some of Europe’s biggest brands—TRUMPF, ASOS, Brakes, Primark, Solus, BD Medical, NatWest and Euro Car Parts, as well as thought-provoking keynotes from InMoment Global Leader, CMO Kristi Knight, and Stan Swinford, CEO and Founder of NPSx by Bain & Company.

Customer Experience 397

Customer Experience Customer Journeys Effort Score Culture 397

Heart of the Customer

MARCH 22, 2022

The post Customers Give Feedback Every Day. Most Brands Just Aren’t Listening. After decades of steady improvement, coinciding with the emergence of customer experience (CX) as a discipline, the America Customer Satisfaction Index now reports that customer satisfaction has been on the decline since 2019, erasing years of gains.

Feedback 143

Feedback Brands Customer Satisfaction Survey 143

Retently

OCTOBER 23, 2024

To truly grasp their audience’s needs and preferences at each stage of the journey, brands often rely on surveys as their go-to tool. Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction.

Ecommerce 109

Ecommerce Survey Retail NPS 109

IntouchInsight

NOVEMBER 26, 2024

In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely heavily on reviews and social media feedback when making decisions. This makes managing your online presence essential, as it’s now a key factor in building trust and loyalty.

Social Media 156

Social Media Tips Brands Loyalty 156

InMoment XI

MAY 10, 2022

As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. However challenging it may be for retailers, developing a loyal customer base is essential to maintaining an active, healthy brand.

Retail 370

Retail Net Promoter Score Loyalty Programs Effort Score 370

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

Thematic

JANUARY 29, 2025

Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. It’s like having a smart assistant that helps you analyze customer feedback, understand their needs, and improve your products or services. Use hashtags, mentions, and comments to find unfiltered feedback.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Lumoa

JANUARY 31, 2023

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. Tip: Measuring customer experience by the Net Promoter System gives you several advantages.

Customer Experience 414

Customer Experience How To NPS Touchpoint 414

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. This will lead you to reduce churn and increase your revenue.

Customer Experience 353

Customer Experience How To NPS Touchpoint 353

InMoment XI

JULY 4, 2022

2022 is being branded as “ The Year of the Squeeze. Customer experience strategist Simon Fraser has developed a list of four tools, tips, and techniques to help do just that! Customer Acquisition: This comes from supporting the brand positioning and positive word of mouth. 4 Keys to an ROI-Focused CX Program. 1: C-Suite Buy-In.

ROI 370

ROI Return on Investment Social Media Survey 370

InMoment XI

FEBRUARY 29, 2024

Local SEO Tips & Strategies While the basic local SEO tips such as an optimized Google Business Profile, local content, and asking for reviews have already been covered, there are certain strategies you can implement that will capitalize on those tips to help you succeed.

Tips 195

Tips Strategy Case Study Social Media 195

InMoment XI

MARCH 26, 2024

Learning how to ask for a review can do wonders for your brand. Reviews are also an important source of valuable feedback about your products, services, and overall customer experience. Reviews support your brand reputation management strategy. It encourages customer engagement and fosters a sense of community around your brand.

Examples 195

Examples Brands Strategy How To 195

GetFeedback

DECEMBER 26, 2018

The most common way is by sending customer satisfaction (CSAT) surveys, which ask customers to rate their experiences and share open-ended feedback. In this post, we’ll cover the ins and outs of the CSAT survey and share some proven tips on maximizing your customer satisfaction data. Conference and event feedback.

Customer Satisfaction 286

Customer Satisfaction Measurement How To Net Promoter Score 286