Calabrio

APRIL 11, 2025

It demands a strategic investment in your frontline agentsthe human voice of your brand. Reviewing Customer Feedback: Use customer interaction data to determine your audiences most common concerns and biggest needs. Ask: What types of customer interactions do you struggle most to resolve efficiently?

Contact Center 130

Contact Center Training Call Center Average Handle Time 130

ECXO

JUNE 3, 2024

Social Dynamics and Help-Seeking Interestingly, our social interactions also reflect this inclination towards ease. For example, if you’re choosing between two brands and only recognize one, you might assume the recognized brand is better. This includes your website, emails, social media, and customer service interactions.

Gamification 332

Gamification Innovation Infographics Resources 332

Influitive

OCTOBER 14, 2020

Customers are hungry for meaningful interactions – both with your brand and with other customers – and community managers need to make the experience simple and painless. The post Gamification Alone Can’t Modernize Customer Communities appeared first on Influitive.

Gamification 92

Gamification Customers Tools Interaction 92

Optimove

DECEMBER 31, 2024

Mobile-First Engagement : With mobile usage accounting for 65%+ of digital interactions, marketers need to optimize experiences for smaller screens. Zero-Party Data Value : Consumers willingly share preferences in exchange for better experiences; brands using zero-party data see 15% higher response rates.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Experience Investigators by 360Connext

JUNE 22, 2021

The relationship between a brand and its customers is like any other relationship. Those are important parts of the customer journey, but the overlooked opportunities may lie in the customers who are drifting away from the brand due to neglect. These are customers who are not happy or just “meh” about what your brand does for them.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. Read more about AI-orchestrated gamification here.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Playvox

JANUARY 30, 2024

One strategy is incorporating gamification in the workplace. Implemented correctly, gamification can increase motivation and engagement. What is Gamification? Why Gamification? Gamification works well within a contact center environment because it leverages a number of game mechanics to keep agents engaged and focused.

Gamification 79

Gamification Contact Center Training Feedback 79

rethinkCX

FEBRUARY 17, 2025

With customer expectations rising , brands must leverage personalization, AI, and proactive support to maintain loyalty and reduce churn. Personalization Increases Engagement Consumers expect tailored experiences, with 80% more likely to do business with a brand that offers personalized interactions (Epsilon).

Gamification 52

Gamification Engagement Customer Engagement e-support 52

Optimove

JULY 8, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: AI-orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 64

Gamification Multi-Channel Sports Social Media 64

Optimove

JULY 8, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: AI-journey orchestrated gamification combines the dynamic management of customer interactions with game-design elements to enhance user engagement.

Gamification 59

Gamification Multi-Channel Sports CRM 59

Retently

AUGUST 15, 2024

Now, think about how you’d feel if, after that interaction, the store reached out to ask about your experience and actually used your feedback to make things better. In an ecommerce and retail set-up, CSAT surveys are mostly used after a customer service interaction to assess how well the business meets customer expectations in real-time.

Ecommerce 106

Ecommerce Retail Software Brands 106

TechSee

SEPTEMBER 29, 2020

Contact center leadership must think strategically and find sustainable call center cost reduction strategies that do not compromise the quality and efficiency of the brand’s service. However, these drastic measures are usually short term as they negatively affect CX and employee morale. Reduce second-time calls with better FCR.

Call Center 196

Call Center Self Service Strategy Contact Center 196

CSM Magazine

APRIL 3, 2025

For example, platforms like Polygon and Avalanche provide the infrastructure for Web3 companies to offer fast, trustworthy, and cost-efficient customer interactions. Imagine being rewarded with a limited-edition NFT for purchasing from a brand, which you can sell or trade later. This skips the middleman and speeds things up.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

Alida

APRIL 5, 2017

Enter: The kings of customer-centric service, interaction and engagement—retail brands. By following examples set by successful retail brands, health care providers can devise new ways to better engage current patient populations and expand their reach to new demographics.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

Calabrio

OCTOBER 15, 2019

The ONE Awards celebrate customers finding innovative ways to meet growing customer and workforce demands, improve employee engagement and satisfaction, and ultimately enrich human interactions with their brand. More than half of Idaho Central’s agents maintain a perfect attendance record. The Engager – Blue Ridge.

Contact Center 40

Contact Center Self Service Gamification Analytics 40

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends. Michael Lowenstein, Ph.D.,

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

rethinkCX

FEBRUARY 23, 2025

Predictive options save time and elevate perceptions of your brands smarts. How to Act on It Enhance IVR : Build AI into interactive voice response to predict and solve issues. By mid-2025, 50% of call centers will use gamification to upskill agents, improving retention and CX delivery.

Call Center 52

Call Center Self Service Trends Customer Experience 52

Optimove

FEBRUARY 23, 2025

1 – The State of CRM Marketing Last year, we described CRM Marketing as an air traffic control system where brands orchestrate millions of customer interactions with precision. For the most sophisticated brands, that analogy still holds. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Optimove

AUGUST 12, 2024

In iGaming and sports betting, this just right gamification zone helps operators gain higher player satisfaction, retention, and deeper engagement. In this post, discover how Optimove’s AI-orchestrated gamification keeps players engaged by striking the perfect balance between challenge and ease.

Gamification 52

Gamification Engagement Sports Multi-Channel 52

Optimove

DECEMBER 18, 2024

Player Retention as a Priority: European operators emphasize player retention through loyalty segmentation, gamification, and reactivation campaigns, which LATAM operators can adopt to reduce churn and drive long-term revenue.

Gamification 64

Gamification Sports Loyalty Programs Omni-Channel 64

Optimove

NOVEMBER 15, 2022

Recent estimates tell us that there are around 68 million Gen Z’ers in the United States, 74% of which are willing to spend more with a brand that delivers a great customer experience. In short, brands have to be vocal about their values and principles all while backing them up with actions. Tip #1: Make it personal. Even better?

Tips 105

Tips Gamification Engagement Marketing 105

Lithium

OCTOBER 12, 2022

The idea was that if you added some version of gamification and the proper motivation to community users, the digital community would outperform most of its competitors. Gamification floats through various strategies and online communities, but what exactly is gamification in the context of digital communities?

Gamification 52

Gamification Entertainment Video System 52

ChurnZero

MARCH 7, 2025

Well-managed communities are proven to increase customer retention, provide valuable product insights, expand brand awareness, and improve overall customer satisfaction. Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter.

How To 52

How To Roadmap Self Service Gamification 52

Michelli Experience

JANUARY 17, 2017

As you likely know “game theory” is a branch of mathematics that postulates how people interact with one another to get their respective needs met (either in competitive or non-competitive ways). Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

CSM Magazine

OCTOBER 21, 2024

Music that matches the pace of your brand (so maybe skip the techno at 10 a.m. Gamification can work wonders here too. 91% of consumers reportedly prefer shopping with brands that offer personalized recommendations, and 77% are willing to pay more for personalized services – the stats certainly speak for themselves.

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

FEBRUARY 12, 2025

The Big Picture: Post-holiday customer retention strategies go beyond driving immediate salestheyre about fostering long-term relationships and building brand loyalty. By crafting specific journeys for one-time customers, brands can increase the likelihood of turning them into loyal, repeat shoppers. #

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Gainsight

MARCH 19, 2025

Your community needs regular attention, guidance, and meaningful interactions from you. Increased Brand Loyalty. Vibrant communities create organic content that boosts your SEO and highlights your brand in relatable, genuine ways. Use gamification tools like badges and ranks to celebrate and motivate community involvement.

Management 52

Management Gamification Customer Retention Loyalty 52

Optimove

MARCH 3, 2025

Player retention requires a strategic balance of personalized experiences, data-driven insights, and ongoing tailored interactions. Personalized Marketing Campaigns to Enhance Player Experience Once operators have mastered the art of player segmentation, the next step is to interact with them through personalized messages and campaigns.

Strategy 52

Strategy Gamification Loyalty Innovation 52

Optimove

DECEMBER 17, 2024

. #4 – Gamify the Festive Fun Bring the fun holiday spirit alive with AI-Orchestrated Gamification , to make every interaction even more enjoyable and rewarding. The key lies in transforming short-term wins into sustainable growth, ensuring brands stay top-of-mind (ToM) even after the decorations come down.

Gamification 52

Gamification Sports Multi-Channel Loyalty 52

ECXO

JANUARY 30, 2024

The emotional component refers to how a customer feels about their interactions with a business. For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. The human brain plays a crucial role in how customers perceive and interact with brands.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

DCX

DECEMBER 29, 2024

billion wearable tech superstar, has cracked the code on gamification. The big takeaway: Gamification works because it makes the boring stuff fun. When you consider how you make customers feel—or whether your brand aligns with their values—you're engaging with philosophical principles. What’s next for CX?

NPS 52

NPS Gamification Effort Score Customer Centricity 52

Optimove

DECEMBER 3, 2024

billion by 2029, according to Mordor Intelligence , live betting stands out for its dynamic and interactive nature that cultivates sports enthusiasts across the globe. Check out our AI-Orchestrated Gamification Solution and stay tuned for more updates! Key takeaways: In-play betting market projected to hit $70.73

Sports 52

Sports Gamification How To Tips 52

Oracle

JULY 24, 2020

Gamification as an overall strategy for interacting with customers is also estimated to grow 30% from its current $7.17 In-depth custom games based around a brand (advergames) can also be incorporated into a playable ad effort. billion valuation over the next five years. esports = ‘real’ sports.

Marketing 106

Marketing Sports Advertising Gamification 106

CSM Magazine

JUNE 10, 2021

1) Lead the brand by example. One great way to do this is by turning the contact centre team into brand ambassadors. For example: Share a brand story – stories enable us to create a sense of purpose that is particularly powerful in motivating people. Become a top performer. About Calabrio.

Gamification 105

Gamification How To Call Recording Analytics 105

Alida

NOVEMBER 28, 2017

At the 2017 Customer Intelligence Summit , Red Bull and two other innovative brands outlined how they made the most of their insight communities in their early days by scoring massive wins that benefitted their brand and their customers. This can be done by gamifying the interactions with customers to get them excited.

Gamification 100

Gamification Competitive Advantage Innovation Resources 100

Vonage

MARCH 26, 2018

At NewVoiceMedia, we believe that, in today’s Age of the Customer , personal, emotional customer interactions play a critical role in bridging the gap for what disruption and digital innovation alone cannot solve. When It comes to creating these types of peak customer experiences, there are no substitutes for people-to-people interactions.

Customer Experience 120

Customer Experience Self Service Gamification Contact Center 120